Auto Skip Tracer/Collector - Bilingual a plus

Auto Skip Tracer/Collector - Bilingual a plus Innovate Auto Finance - 3.1 Fort Worth, TX Job Details Full-time 2 days ago Qualifications Objection handling (sales technique) Loan collections Interpersonal skills Phone communication English High school diploma or GED Attention to detail Problem-solving Debt collection skip tracing Collections account management Quality data entry Full Job Description Skip Trace - Collections Rep (Auto)

NOTE:

This position is NOT remote and will be required to be on site full time Job Summary The Skip Trace-Collections Representative is responsible for making inbound/outbound calls to resolve customer issues, update account information, collect payments, and set-up payment plans, perform collection skip tracing activities, locating consumers and vehicles in order to maintain company goals and objectives. These individuals must possess proven ability to overcome objections, be detailed oriented, and capable of communicating with others on a variety of levels. This position requires extensive telephone work and data entry skills.

Job Duties Collections:

Skip Trace accounts for updated information on customers. Handles skip trace and repossession activity on pre charge off accounts. Handle inbound/outbound calls to assist customers with payment arrangements Required to hit daily account/call goals set by Management. Proper handling of inbound/outbound skip calls and utilizing multiple internet avenues to locate consumers while meeting production goals established by management. Maintain clear and updated account and documentation and coding on the skip-tracing location process. Contact repossession agents for updates on accounts, and provide new location information to agents when received. Prevent voluntary repossessions and other credit losses through effective negotiation and appropriate application of UACC collection and skip tracing tools. Contact customers with delinquent accounts to notify them of their need to pay. Maintain records of payment collection and status of accounts while documenting conversation/collection activity accurately and professionally Recording address or phone number changes for customers in system. Utilizes automated dialer system according to management standards. Educate borrowers who attempt to voluntarily surrender their vehicle of loan obligations and consequences of repossession in an effort to mitigate losses.

General:

Follow and ensure compliance with all company policies and procedures as well as local, state and federal collections regulations. Must be able to work any schedule of hours that meets business needs including some Saturdays and/or overtime. Must adhere to the Attendance Policy. Performs other related duties as assigned or requested.

Education / Experience

Skip tracing knowledge is

REQUIRED

Previous call center and collections required Working knowledge of collections policies and procedures, including the Fair Debt Collections Practices Act (FDCPA) Bilingual a PLUS High school degree or equivalent required, some college preferred Competencies Demonstrate effective questioning/listening skills when speaking with customers and third parties Keyboarding skills and ability to multi-task when speaking with customers Ability to control conversation with customer Ability to utilize open-ended questioning tactics to maximize information gathering Strong negotiation and problem-solving skills Mathematical skills necessary to arrange payment plans and calculate past due amounts Ability to present oneself as well as the company in a professional manner, maintains composure and reacts well under pressure, treats others with respect and consideration, and follows through on commitments Excellent verbal and written communication, and listens and gets clarification when necessary Ability to work independently and as part of a team with minimal supervision Bilingual - English/Spanish a Plus Basic computer skills, including, but not limited to, Windows and the Internet Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting at desk for long periods of time. However, there may be some standing, bending/stooping, squatting, walking or reaching above shoulder level for brief periods of time Talking and/or listening while entering data into a computer by using a keyboard and wearing a headset for long periods of time Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Exerting up to 15 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or move objects Work Environment Call Center/normal office environment working under fluorescent light source Daily use of computer and wearing of headset for phone calls Ability to function at a high capacity with multiple accounts requiring strong attention to detail Noise level in the work environment is moderate The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Job Type:

Full-time Application Question(s): Do you live in the Dallas/Fort Worth TX area? If so, what city? Are you Bilingual/Multilingual? If so, what language(s) do you speak? What is your Salary Range (Can be a Range - MUST

BE ANSWERED

) This position is NOT remote and will be required to be on-site Full-Time. Are you ok with working On-site?

Experience:

Collections:

1 year (Required)

Auto Collections:

1 year (Required)

Skip Trace:

1 year (Required)

Language:

Spanish (Preferred)

Work Location:

In person