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Collections & Recovery Specialist (Post Charge-Off)

Job

Beacon Hill Staffing Group

Haslet, TX (In Person)

Full-Time

Posted 1 week ago (Updated 1 day ago) • Actively hiring

Expires 7/13/2026

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Job Description

About the Role To Apply for this
Job Click Here Job Title:
Collections & Recovery Specialist (Post Charge-Off)
Location:
Fort Worth, TX 76177
Schedule:
Monday - Friday, 8:00 AM - 5:00
PM Industry:
Automotive Financial Services / Lending Overview Our client, a leader in automotive financial services, is seeking a detail-oriented Collections & Recovery Specialist to support post charge-off account resolution efforts. This role focuses on coordinating recovery activity, working with third-party vendors, and engaging customers to maximize recovery outcomes while mitigating loss. Key Responsibilities Assign charged-off accounts to external recovery, repossession, and skip tracing partners based on established performance criteria Manage ongoing follow-ups with vendors to track account activity and ensure performance expectations are met Handle inbound and outbound calls with customers to discuss repayment options, settlements, and voluntary surrender of collateral Maintain accurate account updates and documentation within internal systems Respond to inquiries from internal teams, external vendors, and customers via phone and email Support legal recovery processes, including coordination with agencies and attorneys on escalated accounts Review disputed accounts, conduct research, and escalate complex cases as needed Assist with redemption and reinstatement processing by verifying funds and initiating appropriate workflows Partner with internal teams on fraud-related matters and accounts requiring additional investigation Qualifications High School Diploma or GED required; Bachelor's degree preferred Experience in collections, recovery, finance, or a related field strongly preferred Strong communication skills with the ability to navigate sensitive financial conversations Ability to manage multiple accounts and prioritize workload effectively Proficiency in Microsoft Office and case management systems Detail-oriented with strong problem-solving and analytical skills Ideal Candidate Background in automotive finance, lending, or collections environments Experience working with third-party vendors or agencies Comfortable handling high-volume phone and email communication Ability to work both independently and collaboratively in a fast-paced environment
A1460058DAL
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