Representative, Collections

Representative, Collections Ezee Fiber - 3.2 Houston, TX Job Details Full-time 4 hours ago Qualifications Debt collection phone call Record keeping Financial transaction processing Account analysis Phone communication Regulatory compliance Customer inquiry handling Debt collection payment plan Financial regulatory compliance Cross-functional collaboration Debt collection negotiation Entry level Full Job Description At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry. The Collections Representative is responsible for contacting customers regarding past-due accounts and working to recover outstanding balances while maintaining a professional and customer-focused approach. This role requires effective communication, negotiation, and problem-solving skills to resolve delinquent accounts and support the organization's cash flow goals. The ideal candidate is goal-oriented, comfortable handling sensitive financial information, and thrives in a fast-paced, metrics-driven call center environment.

Debt Recovery:

Proactively contact residential customers with overdue accounts via phone, email, and mail to secure payment.

Negotiation:

Professionally negotiate payment arrangements or settlements that align with the customer's financial situation and company policies.

Account Analysis:

Assess delinquent accounts, prioritize collection efforts, and determine appropriate action plans.

Customer Service:

Address inquiries, resolve disputes, and clearly explain billing details, payment options, and service terms.

Service Impact Considerations:

Identify accounts at risk of disconnection and collaborate with relevant teams to minimize service interruptions.

Documentation:

Maintain accurate and detailed records of all collection activities, including payment agreements and customer interactions.

Compliance:

Adhere to all relevant regulations, including the Fair Debt Collection Practices Act (FDCPA) and company policies.

Payment Processing:

Process payments, update customer account information, and ensure proper fund allocation.

Collaboration:

Work closely with technical support and other internal teams to resolve account-related issues affecting collections.