Collections Specialist

We are looking for a detail-oriented Collections Specialist to join a service-focused team in Texas. This Contract position supports credit and accounts receivable activities by helping maintain accurate customer records, monitoring outstanding balances, and communicating clearly with customers to resolve payment matters. The role is fully onsite and is well suited for someone who combines strong follow-through with a customer-centered approach. Candidates who are organized, comfortable working with basic Excel tools, and experienced in commercial collections will be positioned for success.

Responsibilities:

• Maintain customer account profiles by entering new information, updating records, and ensuring data remains accurate in internal systems.
• Prepare invoicing activity and generate account statements when requested to support timely billing and collection efforts.
• Review accounts receivable reporting to track balances, identify overdue items, and assist with collection priorities.
• Reconcile account discrepancies by researching payment activity, clarifying issues, and resolving billing-related questions.
• Communicate with customers in a clear and courteous manner to address disputes, secure payment commitments, and preserve positive business relationships.
• Evaluate account status to support credit decisions and help determine when sales orders can be released.
• Partner with the Credit Manager and other internal teams to support daily collections operations and related administrative tasks.
• Complete additional duties as assigned to help the department meet service, accuracy, and turnaround expectations.