Collections Specialist

Description We are looking for a Collections Specialist to support account recovery efforts for both commercial and consumer portfolios in Irving, Texas. This contract-to-permanent position is ideal for someone who can communicate effectively, resolve outstanding balances efficiently, and maintain positive customer relationships while protecting cash flow. The person in this role will manage collection activities, follow established billing and credit procedures, and work closely with internal teams to address payment issues and account concerns.

Responsibilities:

• Contact commercial and consumer customers regarding overdue balances and drive timely payment resolution through phone, email, and written communication.
• Review aging reports, account histories, and payment activity to prioritize collection efforts and identify accounts requiring follow-up.
• Investigate billing questions, payment discrepancies, and credit-related concerns by partnering with customers and internal departments to reach resolution.
• Document collection activity, customer commitments, disputes, and account status updates accurately within company records.
• Negotiate practical payment arrangements when appropriate while aligning with company policies and collection guidelines.
• Escalate delinquent or high-risk accounts to the appropriate internal stakeholders based on severity, exposure, or unresolved issues.
• Monitor assigned accounts consistently to reduce past-due balances and support overall receivables performance.
• Maintain a detail-focused and service-oriented approach that preserves customer relationships while enforcing payment expectations. Requirements
• Experience handling collections for commercial accounts, consumer accounts, or a combination of both.
• Working knowledge of credit and collections practices, including account follow-up, delinquency management, and payment resolution.
• Ability to interpret aging reports, billing details, and account documentation with strong attention to accuracy.
• Strong verbal and written communication skills with the ability to manage sensitive payment conversations professionally.
• Organized approach to tracking account activity, follow-up timelines, and customer commitments.
• Proficiency in standard business systems and tools used for collections, account research, and documentation.
• Capability to work independently, manage multiple priorities, and meet collection performance expectations.

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