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Collections Specialist

Job

Robert Half

Killeen, TX (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/6/2026

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Job Description

We are seeking a results-driven Collections Specialist to support branch operations by reducing delinquent accounts, strengthening customer relationships, and driving account growth. This role blends collections, customer service, and administrative support in a fast-paced, customer-facing environment.
Key Responsibilities:
Minimize delinquent debt through outbound and inbound collection callsContact customers to resolve past-due balances and negotiate payment solutionsProvide exceptional customer service in person and over the phoneSupport account growth through effective customer communication and outreachAccurately receive, track, and post payments and fees in compliance with company policiesMaintain compliance with all state and federal lending regulationsEnter and update loan applications and supporting documentationAssist with branch operations including filing, organizing, and clerical tasksHandle sensitive customer interactions with professionalism and integrity