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Collections Specialist
Job
Robert Half
Plano, TX (In Person)
Full-Time
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Job Description
We are looking for a detail-oriented Collections Specialist to support accounts receivable efforts for a Contract position based in Plano, Texas. This role focuses on recovering outstanding balances, maintaining positive customer relationships, and helping improve cash flow through consistent follow-up and accurate documentation. The ideal candidate brings experience handling both commercial and consumer accounts while working effectively in a fast-paced billing and collections environment.
Responsibilities:
- Contact commercial and consumer customers regarding past-due balances through phone, email, and written communication.
- Review delinquent accounts, research payment issues, and take appropriate action to secure timely resolution.
- Maintain detailed records of collection activity, customer conversations, and payment commitments within internal systems.
- Work closely with billing and credit teams to investigate disputes, clarify account status, and resolve outstanding issues.
- Monitor aging reports and prioritize accounts that require immediate follow-up or escalation.
- Negotiate payment arrangements when appropriate while ensuring compliance with company policies and procedures.
- Support updates to collection workflows or system-related processes as needed within the department.