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Collections Specialist
Job
Robert Half
Richardson, TX (In Person)
Full-Time
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Job Description
We are looking for a Collections Specialist to support portfolio management activities for a growing team in Richardson, Texas. This contract opportunity is ideal for someone who can confidently engage customers, resolve past-due account issues, and deliver a high-quality service experience in both English and Spanish. The person in this role will balance account follow-up, payment negotiations, and accurate documentation while helping maintain strong portfolio performance.
Responsibilities:
- Contact customers regarding overdue balances and guide discussions toward practical repayment solutions.
- Negotiate payment arrangements that align with account status and company guidelines.
- Investigate account details and use research methods to locate hard-to-reach customers when needed.
- Address customer questions related to billing, account status, and collection activity with clarity and courtesy.
- Draft and send collection notices, follow-up communications, and other account-related correspondence.
- Maintain thorough records of customer interactions, commitments, disputes, and account updates in the appropriate systems.
- Assist with workout plans, write-off-related processes, and other portfolio support activities as required.
- Compile delinquency data and help prepare recurring reports that track account performance and collection progress.