Collections Specialist

Description We are looking for a Collections Specialist to support portfolio management activities for a growing team in Richardson, Texas. This contract opportunity is ideal for someone who can confidently engage customers, resolve past-due account issues, and deliver a high-quality service experience in both English and Spanish. The person in this role will balance account follow-up, payment negotiations, and accurate documentation while helping maintain strong portfolio performance.

Responsibilities:

• Contact customers regarding overdue balances and guide discussions toward practical repayment solutions.
• Negotiate payment arrangements that align with account status and company guidelines.
• Investigate account details and use research methods to locate hard-to-reach customers when needed.
• Address customer questions related to billing, account status, and collection activity with clarity and courtesy.
• Draft and send collection notices, follow-up communications, and other account-related correspondence.
• Maintain thorough records of customer interactions, commitments, disputes, and account updates in the appropriate systems.
• Assist with workout plans, write-off-related processes, and other portfolio support activities as required.
• Compile delinquency data and help prepare recurring reports that track account performance and collection progress. Requirements
• 1-2 years of experience in collections, account management, billing, or a related financial services role.
• Bilingual fluency in Spanish and English with the ability to communicate effectively with a diverse customer base.
• Working knowledge of consumer or commercial collections practices and payment resolution techniques.
• Proficiency with Microsoft Office applications, including Excel and Word, along with comfort using business systems such as Salesforce.
• Strong negotiation, organization, and multitasking skills in a fast-paced environment.
• Ability to document account activity accurately and manage sensitive information with professionalism.
• Collaborative approach, dependable work ethic, and a positive attitude when working with customers and internal teams.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .