Call Center Agent - Collections

Key Responsibilities:

Proactive Account Management:

Will be responsible for a portfolio of accounts, which involves organizing, prioritizing, and strategically managing outreach to maximize recovery. Will contact debtors via phone, and/or other communication channels to discuss their accounts. The goal is to understand their situation, negotiate payment solutions that work for both parties, and resolve the outstanding debt in a professional and empathetic manner.

Negotiation and Problem-Solving:

A key part of the job involves negotiating payment plans, settlements, or alternative solutions. Must be resourceful and able to find creative ways to help debtors fulfill their obligations while adhering to company policies and legal regulations.

Documentation and Reporting:

Maintaining accurate and detailed records is essential. Will use our company database to log all communication, update account statuses, and document all actions taken. This ensures a clear audit trail and helps the team stay organized.

Compliance and Regulation:

Will be expected to follow all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA), HIPAA, and other applicable laws, to ensure that all collection activities are conducted legally and ethically.

Required Skills and Qualifications:

Experience:

Minimum of 1 year of experience in a call center environment. Previous experience in collections, credit, or a related field is highly preferred. Experience with a multi-line phone system (e.g., LiveVox, Noble, Avaya, Genesys, etc.) preferred. Proficiency in using a large-scale customer database or CRM (e.g., Salesforce, Oracle, SAP, Columbia Ultimate, etc.) preferred.

Technical Skills:

Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook). Ability to navigate multiple software applications simultaneously.

Soft Skills:

Excellent communication skills, both verbal and written. Strong negotiation and problem-solving abilities. Ability to remain calm and professional under pressure. High level of attention to detail and accuracy.

Languages:

Bilingual or multi-lingual skills are highly desirable.

Schedule:

Two Shifts Available! 1st Shift Monday-Friday 8am-5pm ; One Saturday a month 8am-12pm 2nd Shift Monday-Thursday 12pm-9pm & Friday 8am-5pm. In office, not a remote position.

What We Offer:

Competitive hourly pay. Opportunity for a permanent position. Supportive team environment and training. Bonus opportunities

Job Type:

Full-time Pay:

$19.50 - $21.50 per hour

Benefits:

Dental insurance Health insurance On-the-job training Opportunities for advancement Paid training Vision insurance

Work Location:

In person