Collections Support Specialist

Job Summary We are seeking motivated, results-driven Collections Support Specialist to join our team. In this role, you will be responsible for making outbound collection calls to customers with delinquent accounts, working to resolve past-due balances while maintaining a professional, respectful, and customer-focused approach. You will play a key role in supporting account resolution, minimizing losses, and reinforcing responsible repayment practices. Strong communication skills, attention to detail, and the ability to navigate sensitive financial conversations are essential to success in this fast-paced environment. This position offers an excellent opportunity to grow your experience in collections, financial services, and account management.

Responsibilities:

Make outbound collection calls to customers with delinquent installment or title loan accounts to secure payment commitments and resolve past-due balances Communicate account status, payment options, due dates, and consequences of non-payment in a clear, compliant, and professional manner Negotiate payment arrangements and document promises to pay in accordance with company policies and regulatory guidelines Accurately document all collection activity, customer interactions, and account updates in the loan management system Adhere to all federal, state, and company collection laws and compliance standards (including FDCPA where applicable) Demonstrate professionalism, empathy, and active listening when handling difficult or sensitive conversations Maintain a high level of organization and time management while working multiple accounts daily

Requirements:

Previous experience in collections or call center required Customer service, or financial services experience preferred Strong verbal communication and negotiation skills with the ability to handle challenging conversations calmly and professionally Ability to work delinquent accounts while maintaining a customer-respectful and solutions-oriented approach Strong computer skills and the ability to learn our loan management system Accurate data entry and documentation skills in a fast-paced, detail-oriented environment Knowledge of call center and collections best practices, including phone etiquette, compliance, and problem resolution Ability to remain results-focused and self-motivated in a performance-driven environment Bilingual abilities preferred Join us as a Collections Support Specialist where your communication skills and persistence directly contribute to customer resolution and company success. We value driven individuals who can balance results with professionalism and empathy. If you enjoy tackling challenging conversations, negotiating payment solutions, and performing in a results-driven environment, we want to hear from you!

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off

Work Location:

In person