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Collections Specialist
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Enviro Care
North Salt Lake, UT (In Person)
$52,000 Salary, Full-Time
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Job Description
Company Overview Enviro Care provides a comprehensive range of environmental services, including remediation, waste management, transportation, industrial services, emergency response, and consulting. Our focus is on delivering cost-effective, customized solutions that ensure compliance with regulations mandated by agencies such as the EPA, OSHA, and DOT. We are committed to building strong, long-lasting relationships with our clients through professionalism and dedicated service. Job Summary The Collections Specialist is responsible for managing the full collections lifecycle for an environmental services client portfolio—from proactive outreach on aging invoices to resolution of payment disputes. This role demands a professional who can balance firm, results-driven follow-through with a service-first mindset, preserving and strengthening long-term client relationships while protecting the company's cash flow and reducing AR days. The ideal candidate brings 2-5 years of collections or accounts receivable experience, a talent for negotiation, and the poise to navigate sensitive financial conversations with commercial, and industrial clients. Responsibilities Client Communication & Relationship Management Serve as the primary point of contact for assigned client accounts regarding outstanding balances, payment schedules, and billing inquiries. Build and maintain professional, trust-based relationships with clients to encourage timely payment and long-term account health. Handle sensitive payment conversations with tact, empathy, and a solution-oriented approach. Escalate at-risk accounts to management with documented communication history and recommended resolution strategies. Collections & Accounts Receivable Monitor and manage an assigned portfolio of accounts, proactively contacting clients on invoices approaching or past due. Initiate collection activity via phone, email, and written correspondence at appropriate intervals in the collections cycle. Research and resolve billing disputes, short payments, and invoice discrepancies in coordination with operations, billing, and field teams. Maintain accurate and up-to-date records of all collection activity, client communications, and account statuses in the company finance system. Generate and distribute aging reports; analyze trends and flag accounts requiring escalation or legal referral. Reporting & Process Improvement Prepare weekly and monthly collections performance reports, including AR days, collection rate, and aging bucket summaries. Participate in cross-functional meetings to align collections priorities with operational and sales activities. Identify and recommend process improvements to reduce invoice disputes, accelerate collections, and improve client payment experience. Qualifications Required 2-5 years of experience in collections, accounts receivable, or a related financial role. Proven track record of successfully managing a high-volume portfolio and meeting collection targets. Strong interpersonal and verbal communication skills; comfortable conducting professional, assertive collection calls. Demonstrated ability resolve disputes diplomatically. Proficiency with ERP/accounting software Solid working knowledge of Microsoft Office Suite, especially Excel High attention to detail, strong organizational skills, and the ability to manage competing priorities. Preferred Experience in environmental services, utilities, waste management, or field-services industry. Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Experience in QuickBooks Desktop Success Metrics Performance in this role will be evaluated against the following key indicators: AR Days — target reduction and maintenance within company benchmarks. Collection Rate — percentage of assigned receivables collected within defined periods. Aging Bucket Movement — reduction in 60-, 90-, and 120-day past-due balances. Client Retention — collections activity resulting in maintained or renewed client relationships. Dispute Resolution Time — average days to resolve billing disputes from identification to close. If you are motivated by precision in financial processes and enjoy engaging with clients professionally to resolve outstanding balances, we encourage you to apply for this rewarding opportunity at Enviro Care.