Collections Specialist

Collections Specialist Total Quality Consulting - 2.3 Alexandria, VA Job Details Full-time $50,000 - $55,000 a year 11 hours ago Benefits Loan repayment program Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Paid sick time Qualifications Fair Credit Reporting Act (FCRA) Computer operation Teamwork Microsoft Outlook Computer literacy Regulatory compliance Research High school diploma or GED Attention to detail Anti-Money Laundering (AML) compliance (compliance procedures implemented) Lending Banking product expertise Real estate foreclosures Time management

Bankruptcy Full Job Description About Our Company:

We are Democracy Federal Credit Union, with headquarters in in Alexandria, VA. We are customer-centric, collaborative, challenging and our goal is to be the credit union that is known for more than the services we provide, but for the value we add to the communities we serve through financial literacy, community engagement, and long-term financial sustainability!

Job Summary:

This position reports directly to the Collections Manager. This position is responsible for the control of late and/or delinquent accounts assigned to them; making follow-up phone calls and sending correspondence necessary to manage accounts and help members meet their financial commitments to the Credit Union.

Primary Duties and Responsibilities:

Thoroughly documents all conversations, letters, e-mails, and faxes from members in the appropriate system(s). Follows up the delinquent notices by telephone and/or letters to secure a satisfactory resolution to the repayment problem. Identifies the reason for delinquency on all accounts by making telephone contact with the member and offers solutions based on individual member capacity in order to help members become contractually current on any past due accounts. Research payment posting errors that affect the status of a loan repayment. Follows through to ensure warranted corrections are completed. Works with Collections Manager on unusual and difficult cases, using sound judgment to request escalated collection activity. Follows the Collection Policies and Procedures on past due accounts to ensure all necessary actions are being taken to bring all accounts current while educating the member on the importance of maintaining a current contractual status. Maintains communication with repossession companies and provides them any and all current information we can. Responsible for compliance with all required regulations and policies, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and regulations. Position Specifications/Requirements Self-directed individual with well-developed interpersonal skills, effective communications skills, both written and oral as well as time management skills. Detail-oriented and possess the ability to multi-task. Dependable and punctual individual able to work flexible hours. Position requires ability to master a working knowledge of Credit Union products and services. Position requires ability to master a working knowledge of Symitar Episys and PSCU credit card systems, along with other collections programs to include, but not limited to Accurint, PACER, E-OSCAR, Efunds (ChexSystems) Working knowledge of collections, servicing, foreclosure, bankruptcy procedures, and legal requirements. Understanding of Credit Union lending programs, policies, and default enforcement clauses. Thorough understanding of and compliance with Fair Debt Collection Practices Act, Fair Credit Reporting Act, Federal Bank Secrecy and Money Laundering rules required. Proven ability to read, write and communicate at a level consistent with the requirements of this position Excellent interpersonal skills and customer development skills Ability to work effectively and collaboratively with colleagues Strong attention to detail Good, sound, and practical judgment Education and/or

Work Experience Requirements:

High School Diploma or equivalent Minimum two (2) years of collections experience (preferably with a credit union) Excellent verbal and written communication skills, including ability to effectively communicate with internal and external members, staff and auditors Excellent computer proficiency (MS Office - Word, Excel, Outlook) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices If you're ready to make a meaningful impact and grow your career, we want to hear from you! #IND3

Job Type:

Full-time Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid sick time Paid time off Vision insurance

Work Location:

In person