Private Collections Spec

Private Collections Spec

CCR - ROANOKE, VA 24018

Apply Overview Position Type Full Time -

Hybrid Job Shift Day Apply Description SUMMARY:

The Private Collection Specialist is responsible for collecting private pay balances, maintaining resident trust accounts, and processing refunds within company guidelines.

ESSENTIAL FUNCTIONS

• Make daily private pay collection calls.
• Manage resident trust accounts for residents in assigned centers.
• Maintain assigned accounts receivable at or under the company goal.
• Post cash as assigned.
• Must be able to communicate with center business office managers effectively and attend monthly conference calls to discuss aging balances.
• Process refund and write-off requests within company guidelines.
• Prepare collection letters and monthly statements per policy
• Establish payment plans and work returned payments per policy
• Responsible for completing monthly RFMS scanning for assigned centers
• Attend training sessions as necessary.
• Promote and demonstrate a Service Excellence culture.

Qualifications

QUALIFICATIONS

• High school diploma, or equivalent.
• Minimum two years' billing and insurance experience, preferably in health care.
• Accounting/Collection experience preferred.
• Collection call experience is preferred.
• Proficiency in Microsoft Word, Excel, Power Point, Adobe, Microsoft Teams and Outlook.
• Demonstrated analytical skills for the reconciliation of patient accounts.
• High level of initiative, confidentiality, organizational skills and ability to follow detailed instructions.
• Excellent communication and interpersonal skills for working with payer specific state and local officials as well as center personnel, insurance company representatives, residents, and responsible parties.
• Must be flexible, detail-oriented, ability to multi-task, meet deadlines and be able to make effective decisions and work as part of a service excellence team.
• Able to work flexible schedules Share job details to Terms of Use | Privacy Policy | © 2026 Paycom | All Rights Reserved.