Collections Specialist - Virginia Beach

Collections Specialist - Virginia Beach Melone Hatley - 2.3 Virginia Beach, VA Job Details Full-time $17 - $19 an hour 22 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Mid-level Organizational skills 2 years Time management Full Job Description Company Overview Melone Hatley, P.C. is a fast-growing family and estate planning law firm with offices across Virginia, Florida, South Carolina, and Texas. Named one of the 500 fastest-growing law firms in the United States and recognized by Super Lawyers, we've built our reputation on delivering compassionate, high-quality legal services and creating a workplace where talent thrives.

Our mission is simple:

to be the premier law firm for individuals looking to protect what matters most — their families, their finances, and their future. We achieve this by fostering a culture rooted in transparency, integrity, and open communication. Every team member plays a vital role in delivering personalized, results-driven support to our clients, and we're proud to be known as one of the top employers in the region. Join us and become part of a team that is redefining family and estate law with purpose, passion, and people at the center of everything we do. Position Overview We are seeking a detail-oriented and motivated Collections Specialist to join our esteemed law firm. The successful candidate will support the Billing Manager in handling all aspects of client collections. This role requires excellent organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. As a Collections Specialist, you will play a critical role in ensuring accurate and timely client payments, contributing to the financial health and client satisfaction of our firm. •This position is fully on-site in our Virginia Beach office.•

Key Responsibilities:

Monitor Accounts Receivable to identify overdue bill payments and contact clients to discuss the outstanding balance. Work with clients to establish acceptable payment plans. Collaborate with attorneys and staff to resolve billing discrepancies and issues promptly. Track all contacts, payments, and resolutions related to outstanding balances, ensuring accurate records for future reference. Adhere to relevant state and federal laws governing collection practices. Identify areas for improvement in the collection process and recommend ways to enhance efficiency and reduce outstanding balances. Maintain a professional and respectful demeanor, even when dealing with difficult situations. Ensure confidentiality and security of all financial and client information.

Qualifications and Skills:

Minimum of 2 years of experience in a collections or finance-related role, preferably in a law firm or professional services environment. Proficiency in billing software and Microsoft Office Suite, particularly Excel. Strong numerical aptitude and attention to detail. Excellent organizational and time management skills. Ability to communicate effectively, both verbally and in writing. Strong problem-solving skills and the ability to handle sensitive and confidential information. Ability to work independently and collaboratively in a team-oriented environment. Familiarity with legal billing software (e.g., Clio, Bill4Time, or similar) is a plus.

Benefits:

100% Employer Paid Medical Benefits for Employees and Dependents Dental, Vision, and Life Insurance 401 (k)

Matching Paid Time Off and Holiday Pay Work Environment:

Full-time position with standard office hours; occasional overtime may be required during peak billing periods. Office-based role with potential for remote work flexibility as determined by firm policy. Join Our Team! If you are an organized and motivated individual who thrives in a fast-paced environment and is eager to contribute to a team dedicated to family law, we would love to meet you. Join us at Melone Hatley, P.C. where you can grow your career and make a meaningful impact! Melone Hatley, P.C. is an equal opportunity employer.