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Collections Specialist
Job
Robert Half
Victor, WV (In Person)
Full-Time
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Job Description
We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a manufacturing organization in Victor, New York. This Contract position focuses on managing commercial and consumer collections, maintaining timely follow-up on outstanding balances, and helping improve cash flow through consistent account resolution. The ideal candidate brings strong communication skills, sound judgment, and a practical understanding of billing and collection procedures.
Responsibilities:
- Contact commercial and consumer customers to secure payment on overdue accounts through phone, email, and written correspondence
- Review aging reports and account histories to prioritize collection efforts and address outstanding balances efficiently
- Investigate billing questions, payment discrepancies, and account issues to help move invoices toward resolution
- Maintain accurate records of collection activity, customer communications, and payment commitments within internal systems
- Work closely with billing, customer service, and finance teams to reconcile account details and resolve disputed charges
- Monitor payment arrangements and follow up promptly when commitments are missed or additional action is required
- Apply established credit and collection practices to reduce delinquency and support overall cash recovery goals