Collections Specialist

We are looking for a Collections Specialist to support accounts receivable activities for a manufacturing organization in Victor, New York. This Long-term Contract position focuses on managing commercial and consumer collections, maintaining positive customer relationships, and helping improve cash flow through consistent follow-up and resolution of outstanding balances. The ideal candidate brings strong knowledge of collection practices, billing coordination, and credit-related processes while working accurately in a fast-paced environment.

Responsibilities:

• Contact commercial and consumer customers regarding past-due accounts and guide timely payment resolution through careful follow-up.
• Review open balances, research account history, and identify issues related to billing, payment status, or disputed charges.
• Coordinate with internal teams to resolve invoice concerns and remove obstacles that may delay account settlement.
• Maintain accurate records of collection activity, customer communications, payment commitments, and account updates.
• Monitor aging reports and prioritize collection efforts based on risk, account status, and outstanding balance levels.
• Support credit and collections operations by evaluating account trends and escalating complex or high-risk situations when needed.
• Assist with billing collection activities by reconciling account discrepancies and confirming proper application of payments.