Billing Clerk

Position Summary:

The Billing Clerk is responsible for accurately preparing, processing, and maintaining customer billing records for water utility services. This role ensures timely and efficient billing cycles, provides customer support regarding account inquiries, and assists with administrative tasks related to utility operations.

Key Responsibilities:

Generate and distribute monthly water bills using utility billing software. Review meter readings and usage reports for accuracy and completeness. Process payments received via mail, in-person, and electronic methods. Maintain customer account records, including updates to contact information, service changes, and payment history. Respond to customer inquiries regarding billing, payments, and account status. Investigate and resolve billing discrepancies or disputes. Coordinate with field staff regarding meter issues, service orders, and account adjustments. Prepare reports for internal use and regulatory compliance as needed. Assist with end-of-month and end-of-year financial reconciliation. Support other administrative functions within the department as assigned.

Qualifications:

High school diploma or equivalent; associate degree in accounting, business, or related field preferred. Prior experience in billing, accounting, or customer service, preferably in a utility or municipal setting. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and billing/accounting software. Strong attention to detail and organizational skills. Excellent communication and interpersonal skills. Ability to handle confidential information with integrity. Knowledge of utility billing procedures and regulations is a plus.

Working Conditions:

Office environment with standard working hours. Occasional interaction with customers at the front desk or via phone/email. May require occasional overtime during billing cycles or audits.

Job Type:

Full-time Pay:

$15.00 - $23.00 per hour

Benefits:

Dental insurance Health insurance Paid sick time Paid time off Retirement plan Vision insurance

Work Location:

In person