Billing Specialist

Billing Specialist Rumble Pest Solutions Pay $16.00 - $18.00 per hour, based on experience Schedule Monday - Friday 8-5 PM with occasional Saturday shift Join a Team That's In Your Corner At Rumble Pest Solutions, we're in our customers' corner, going as many rounds as it takes to keep their homes safe and pest-free. As we continue to grow, we're looking for a Billing Specialist who combines strong customer service skills with attention to detail and a passion for helping customers find solutions. This role is ideal for someone who is comfortable spending a significant portion of their day on the phone, managing account balances, resolving billing concerns, and helping customers maintain uninterrupted service. You'll work closely with customers while supporting the financial health of the business through consistent and professional collections efforts. If you're organized, confident on the phone, computer savvy, and experienced in a call center or high-volume customer service environment, we'd love to meet you. What You'll DoCollections & Account Management Conduct consistent outbound outreach to customers with past-due balances Communicate professionally and effectively regarding account status and payment expectations Document all customer interactions accurately within company systems Negotiate payment arrangements when appropriate Monitor assigned account portfolios and follow up on outstanding balances Customer Service & Billing Support Answer incoming billing-related calls and emails Assist customers with payment questions, billing concerns, and account updates Process payment information updates and recurring billing changes Research account discrepancies and work toward resolution Maintain a positive customer experience while enforcing company policies Administrative Responsibilities Maintain accurate customer records Ensure account notes are complete and up to date Support reporting and tracking of collection activities Work across multiple software platforms simultaneously Assist with other billing and administrative duties as assigned What We're Looking For Required Qualifications Minimum 1 year of call center, collections, customer service, or billing experience Strong computer skills and ability to navigate multiple software systems simultaneously Comfortable handling a high volume of inbound and outbound calls Excellent verbal and written communication skills Strong attention to detail and organizational skills Ability to remain professional and composed during difficult conversations Reliable attendance and strong work ethic Preferred Qualifications Collections or accounts receivable experience Experience in a service-based business Experience using CRM or customer management software Bilingual candidates are encouraged to apply Our Core Values Customer Obsessed We put customers first and work hard to deliver an exceptional experience in every interaction. Integrity We do the right thing, communicate honestly, and hold ourselves accountable. Adaptability We embrace change, solve problems, and find solutions when challenges arise. Excellence We take pride in our work and strive to exceed expectations every day. Growth Mindset We believe in continuous improvement, learning, and helping each other succeed. What Success Looks Like In this role, you'll: Consistently follow up on past-due accounts Help customers resolve billing concerns quickly and professionally Maintain accurate account documentation Contribute to improved collection performance and customer retention Represent the Rumble brand with professionalism and empathy Why Work at Rumble? Growing company with opportunities for advancement Supportive team environment Stable, year-round industry Competitive pay Meaningful work that helps protect homes and families A company culture built on accountability, teamwork, and growth Rumble Pest Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay:

$16.00 - $18.00 per hour

Benefits:

Dental insurance Health insurance Paid sick time Paid time off Vision insurance

Work Location:

In person