Part-Time Utility Clerk

Black Canyon City Water Improvement District (BCCWID)

Job Title:

Utility Clerk (Billing & Data Entry Accuracy)

Location:

Black Canyon City, AZ Employment Type:

Part-Time Position Summary:

BCCWID is seeking a detail-oriented, solutions-driven Utility Clerk to support the District's billing and account management processes. This role requires someone who can identify errors, work through inconsistencies, and help restore accuracy and reliability to the District's billing system—not simply process transactions.

Key Responsibilities:

Process utility billing, payments, and account adjustments with a strong focus on accuracy Review, validate, and correct meter readings and usage data Identify discrepancies in billing records and assist in resolving account issues Work with spreadsheets to track, analyze, and reconcile billing data (Excel required) Assist customers in person and by phone with billing questions in a clear, professional manner Maintain accurate customer records and supporting documentation Organize and update customer property records Coordinate closely with field staff on meter reads, re-reads, and service issues Support the cleanup and organization of existing billing data and processes Assist with reports and documentation for management and board review Transcribe board regular and executive meeting minutes Other duties as assigned per operational needs

Minimum Qualifications:

High school diploma or equivalent Prior office, administrative, billing, or customer service experience Strong attention to detail and commitment to accuracy and honesty Microsoft 365 experience Proficiency in Microsoft Excel (sorting, filtering, basic formulas) Ability to learn and use utility billing software, such as inHANCE Ability to communicate clearly, patiently, and professionally with the public in person and telephonically Follow up & follow through

Preferred Qualifications:

Experience with utility billing, accounting support, or municipal/special district operations Experience identifying and correcting data or billing errors Familiarity with meter reading processes or water system operations

Skills & Attributes:

Strong problem-solving ability; able to work through incomplete or inconsistent data Works well under pressure and can manage high-volume or complex workloads Organized, detail-oriented, and accountable Professional, calm, and respectful in challenging customer interactions • Self-motivated with a willingness to take ownership of tasks and outcomes, completing each with integrity Dress attire is business casual Dependable, reliable, and consistent work ethic

Pay:

$21.00 - $25.00 per hour

Benefits:

Paid time off

Experience:

clerical : 2 years (Preferred)

Microsoft Excel:

1 year (Preferred)

Accounting:

1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person