Billing Lead-Training & Quality

Billing Lead-Training & Quality Falck Revenue Cycle Management Mesa, AZ Job Details Full-time 23 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Computer operation Cross-functional collaboration Full Job Description Application Deadline May 19, 2026 @ 11:59 pm At Falck US, Revenue Cycle Management isn't just numbers

• it's how we help real people after some of the most stressful moments in their lives. Behind every claim is a patient and a colleague who made that claim possible. In Billing, you make that part of their journey easier
• no blood, no needles, just smart, compassionate support. Our RCM Billing organization is built around three pillars: Billing Managers
• own performance and people in their markets. Billing Specialists
• do the day‑to‑day work on claims. Billing Leads
• design the way we work: training, tools and processes, so Billing Managers and specialists can win. As a Billing Lead, you report to the Senior Billing Manager and work across all markets. You don't manage people
• you manage standards, methods and improvements . You partner closely with the three Billing Managers and with the RCM Support & Transformation team in (analysts, academy, connectivity, compliance support, master data) to turn problems into better ways of working. If you enjoy combining deep Billing knowledge with training, tools or process improvement
• and you like helping others succeed
• one of these roles could be a strong match.

Click on the below link for a short video about what it means to join Falck!

https:

//vimeo.com/705480748

Position Summary:

The Billing Lead

• Training & Quality makes sure our billers have the skills, standards and support they need to do high‑quality, compliant work in a consistent way
• from Specialist I to senior level.

You own Billing's training programs, Billing‑specific documentation and the quality/coaching loop. You work closely with the Billing Managers and with the Support & Transformation team's academy and compliance resources to translate regulations, audit findings and real‑world issues into practical training, standards and coaching.

What We Offer:

Full-Time Benefits (Medical, Dental, Vision, Life) 401(k) with company match

Training and Career Development Generous Paid Time-Off Essential Functions:

In this role you will: Design and maintain Billing training paths Build and update structured training for new hires and existing staff

• from insurance verification and PCR review to advanced coding and payer‑specific rules for 911 and IFT.

Define what "good" looks like for Billing Specialist I, II and III and support the progression between levels. Own Billing‑side documentation and standards Develop and maintain Billing SOPs, job aids, checklists and reference materials, aligned with the RCM Academy framework owned by the Support & Transformation team. Make sure documents are clear, current and reflect system workflows, payer policies and regulations. Run the Billing quality & coaching loop Design and oversee Billing quality reviews: what to sample, how to review and how to record findings. Work with Billing Managers and senior billers to turn quality findings into targeted coaching and simple improvement actions. Turn compliance and audit insights into practical changes Work with the Compliance Officer and academy resources in the Support & Transformation team to translate No‑Surprises, CMS/Medicare/Medicaid rules and audit results into concrete training, standards and system/flow changes. Support hiring, onboarding and development Help with interviews and onboarding for new Billing Specialists. Provide train‑the‑trainer support so senior billers can coach their teams using common standards.

Qualifications:

Bring strong Billing/RCM experience Typically 5+ years in Ambulance Billing/RCM or similar, with exposure from basic pre‑bill work to more complex coding and compliance topics. Have already acted as a trainer, SME or go‑to person others ask for help Are passionate about teaching and standards You enjoy breaking down complex rules into clear steps and examples. You are comfortable leading 1:1, small‑group or virtual training and adapting to different learning styles. Have solid compliance and coding understanding You understand key regulations (No Surprises Act, HIPAA, CMS rules) and how they show up in everyday Billing work. You know the basics of

CPT, ICD

‑10, HCPCS and modifiers, and are willing to deepen that expertise. Work in a structured, collaborative way You like building playbooks, checklists and guides that others can follow. You enjoy partnering with Billing Managers, the Support & Transformation team and Compliance instead of solving everything alone.

Working Conditions:

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job. Small to medium office or shared work space Work varied shifts to include days, nights, weekends and holidays

Physical Requirements:

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Ability to sit for long periods of time Ability to use a computer for long periods of time Ability to use hands to handle, control, or feel objects, tools, or controls. Ability to repeat the same movements for long periods of time Ability to push and lift to 25 lbs. This job description is a summary of duties, it is by no means an all-inclusive list but is merely a broad guide of expected duties. Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.