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Collections Clerk
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Lithia & Driveway
Full-Time
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38
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Job Description
We are looking for a detail-oriented Billing Specialist II to support payment collections and account maintenance for a long-term contract opportunity in Philadelphia, Pennsylvania. This role focuses on customer communication, payment posting, account research, and reporting while helping ensure accurate billing records and timely follow-up on outstanding balances. The ideal candidate is comfortable working in a fast-paced environment, applying collection guidelines, and contributing to strong service and team results.
Responsibilities:
- Communicate with customers by phone and other channels to discuss balances due, resolve payment-related questions, and support positive account outcomes.
- Review invoices and incoming payments for accuracy, then apply transactions to customer accounts in a timely manner.
- Manage an assigned portfolio of credit and delinquent accounts, including documenting activity and monitoring repayment progress.
- Develop practical payment arrangements based on customer circumstances and follow through on agreed schedules.
- Prepare routine status updates and account reports that highlight delinquency trends, collection activity, and open issues.
- Complete account administration tasks such as updating customer information, processing record changes, and maintaining clean account files.
- Support specialized account situations by handling bankruptcy-related activity, soft no-pay scheduling, and requests tied to agency or customer service workflows.
- Maintain compliance with applicable state and federal collection requirements while following company standards for quality, attendance, and responsiveness.
- Experience in billing, collections, accounts receivable, or payment processing within a customer-focused environment.
- Strong verbal and written communication skills with the ability to handle sensitive payment discussions professionally.
- Working knowledge of invoice review, cash posting, account reconciliation, and delinquency follow-up.
- Ability to research account issues, audit details for accuracy, and produce clear reporting.
- Familiarity with collection practices, repayment arrangements, credit account maintenance, and bankruptcy-related processes.
- Proficiency with digital systems and office tools used for documentation, reporting, and account tracking.
- Dependable attendance and flexibility to work variable schedules, including evenings, weekends, and overtime when needed.