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Sr. Billing Operations Specialist
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Robert Half
Stamford, CT (In Person)
Full-Time
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Job Description
Sr. Billing Operations SpecialistOur client is seeking a Sr. Billing Operations Specialist to join their growing Finance Operations team in Stamford, CT. This individual will play a critical role in managing the end-to-end billing process within a fast-paced managed services environment where the company serves as an intermediary between third-party service providers and its clients.
The ideal candidate will have experience supporting high-volume billing operations, accounts receivable, and customer invoicing within a services-based organization. This role requires strong analytical skills, exceptional attention to detail, and the ability to collaborate cross-functionally with Operations, Client Services, Accounting, and external vendor partners to ensure accurate billing, timely collections, and efficient cash flow management.
This position offers the opportunity to become a key contributor within a growing organization while helping drive process improvements, reporting enhancements, and operational efficiencies across the order-to-cash cycle.
Key ResponsibilitiesManage the full billing lifecycle for client accounts, ensuring accurate and timely invoicing based on contractual agreements, vendor charges, service activity, and approved pricing structures.
Review and reconcile third-party vendor invoices to validate billable expenses, labor costs, service volumes, and client-specific allocations prior to invoicing customers.
Prepare, audit, and distribute high-volume customer invoices while ensuring all supporting documentation and approvals are properly maintained.
Partner closely with Operations, Client Services, and Accounting teams to investigate and resolve billing discrepancies, pricing questions, invoice disputes, and client inquiries.
Monitor accounts receivable activity, support collections efforts, and work directly with customers to resolve outstanding balances, remittance questions, and payment delays.
Track and manage billing exceptions, credit memos, invoice adjustments, and dispute resolution through completion.
Maintain customer master data, billing profiles, invoice delivery preferences, contract terms, purchase order requirements, and pricing schedules within the ERP system.
Prepare and analyze billing and collections metrics, including invoice accuracy, billing cycle times, dispute aging, DSO trends, collections performance, and cash application reporting.
Support month-end close activities by ensuring billing, receivables, accruals, and related reconciliations are completed accurately and on schedule.
Identify opportunities to improve billing workflows, reporting capabilities, automation, and internal controls across the order-to-cash process.
Assist with ERP optimization initiatives, process documentation, and ongoing finance transformation projects.
The ideal candidate will have experience supporting high-volume billing operations, accounts receivable, and customer invoicing within a services-based organization. This role requires strong analytical skills, exceptional attention to detail, and the ability to collaborate cross-functionally with Operations, Client Services, Accounting, and external vendor partners to ensure accurate billing, timely collections, and efficient cash flow management.
This position offers the opportunity to become a key contributor within a growing organization while helping drive process improvements, reporting enhancements, and operational efficiencies across the order-to-cash cycle.
Key ResponsibilitiesManage the full billing lifecycle for client accounts, ensuring accurate and timely invoicing based on contractual agreements, vendor charges, service activity, and approved pricing structures.
Review and reconcile third-party vendor invoices to validate billable expenses, labor costs, service volumes, and client-specific allocations prior to invoicing customers.
Prepare, audit, and distribute high-volume customer invoices while ensuring all supporting documentation and approvals are properly maintained.
Partner closely with Operations, Client Services, and Accounting teams to investigate and resolve billing discrepancies, pricing questions, invoice disputes, and client inquiries.
Monitor accounts receivable activity, support collections efforts, and work directly with customers to resolve outstanding balances, remittance questions, and payment delays.
Track and manage billing exceptions, credit memos, invoice adjustments, and dispute resolution through completion.
Maintain customer master data, billing profiles, invoice delivery preferences, contract terms, purchase order requirements, and pricing schedules within the ERP system.
Prepare and analyze billing and collections metrics, including invoice accuracy, billing cycle times, dispute aging, DSO trends, collections performance, and cash application reporting.
Support month-end close activities by ensuring billing, receivables, accruals, and related reconciliations are completed accurately and on schedule.
Identify opportunities to improve billing workflows, reporting capabilities, automation, and internal controls across the order-to-cash process.
Assist with ERP optimization initiatives, process documentation, and ongoing finance transformation projects.