Billing Specialist - Fire Rescue

Performs a variety of billing functions for the Fire Prevention Bureau of the Fire Rescue Department and provides information to customers, processes various billed services and accounts and complies records of charges for services rendered. In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants). Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Initiates and performs the billing process for fire prevention fees and other charges billed by the City's Fire Rescue Department Prepares and produces monthly and annual bills for mailing to customers showing an itemized account of the amount owed to the City Provides customer service by answering telephones and responding to account inquiries Resolves customer billing inquiries, complaints, and issues via phone, email, and fax machine Reviews and reconciles accounts for accuracy and completeness Creates and monitors new accounts. Communicates with third party billing vendors on behalf of the department. Prepares and distributes various records, reports, notices and other relevant materials Performs related work as required High School Diploma or G.E.D. equivalency One (1) to three (3) years of general clerical work or customer service experience. Must have excellent phone and verbal communication skills and strong data entry skills If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form (or other supporting claim documents) to the online application.

Preferences:

Working Knowledge of Accela Land Management software Experience maintaining large accounts, including but not limited to, computerized billing/invoicing, processing payments, and related tasks As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

The position is generally sedentary. Employees sit most of the time, but may walk or stand for brief periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position. The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law. For technical support with your application, contact GovernmentJobs.com from 9 am to 9 pm EST, Monday to Friday, at (855) 524-5627 or emailsupport@governmentjobs.com .