Utility Billing Specialist

The Utility Billing Specialist is an advanced clerical position in the Customer Service Division under the Support Services Department. They maintain records, prepare reports, and perform final reviews of data to ensure accuracy for billing. They oversee utility and solid waste billing activities in the Customer Service Division. Work is performed with considerable independence within established ordinances, policies and procedures. This position reports directly to the Utility Billing Coordinator . Examines account data to verify accuracy and validity for billing of water, sewer, garbage and recycle services Responsible for working with the appropriate division/department to verify and correct billing discrepancies Research reports and identifies billing errors and makes appropriate corrections Prepares reports and statistical statements as assigned Responsible for the uploads and downloads of meter reads Responsible for the continuous leak, zero consumption and stuck meter reports Responsible for the Utility Service Request (USR) and Certification of Occupancy (OC) process Responsible for meter change out, register change out and meter pull/reset process Responsible for the billing, maintenance, rate changes, customer correspondence, and adjustments for Solid Waste charges and Utility billing Responsible to coordinate and forward accounts to the appropriate division/department for the processing of utility liens Responsible for coordinating with outside vendors to ensure the accuracy and processing of billing and collections Creates the Utility Billing Calendar Ability to work with the public in person and by telephone or other communication with tact and courtesy Ability to analyze, interpret and explain billing processes explicitly and tactfully Ability to be resourceful in handling problems and customer requests Knowledge of related codes, ordinances, and standards which require various City approvals Performs related work as required and other duties as assigned

KNOWLEDGE, ABILITIES AND SKILLS

Knowledge of related codes, ordinances, and standards which require various City approvals. Knowledge of computer-generated billing practices and procedures. Ability to establish and maintain effective working relationships with customers, coworkers, and the public. Ability to maintain a varied and complex record system and to prepare reports from such records. High School graduate or equivalent diploma is required supplemented by advanced courses in accounting/bookkeeping. Three (3) years of progressively responsible account-keeping and/or utility billing experience is required. A combination of education and experience may be considered. Must possess a valid State of Florida driver's license. Subject to emergency call-out during off-duty hours and on weekends as required. Participates in disaster preparedness and emergency activities as directed.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Requires exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Additional physical abilities required:

Speaking:

Expressing or exchanging ideas by means of the spoken English word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely. Ability to communicate verbally both in person and over the phone.

Sitting:

Ability to sit for extended periods of time.

Standing:

Particularly for short periods of time.

Stooping:

Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking:

Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Visual Acuity:

Have visual acuity to operate motor vehicles, includes close vision, distant vision, color vision, depth perception, and the ability to adjust focus.

Walking:

Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

Climbing:

Ascending or descending stairs, using feet and legs and/or hands and arms. Body agility is emphasized.

Feeling:

Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

Grasping:

Applying pressure to an object with the fingers and palm.

Handling:

Picking, holding, or otherwise working, primarily with the whole hand.

Hearing:

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.

Kneeling:

Bending legs at knee to come to a rest on knee or knees.

Lifting:

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.

Mental Acuity:

Ability to make rational decisions through sound logic and deductive processes.

Reaching:

Extending hand(s) and arm(s) in any direction.

Repetitive Motion:

Substantial movements (motions) of the wrist, hands, and/or fingers. This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. This job description does not constitute a written or implied contract of employment. The City of Titusville is an Equal Opportunity Employer. In compliance with the American's with Disabilities Act, the City of Titusville will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. E.O.E. The City of Titusville prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Acknowledged and accepted:

_____________________________________________________________ Name & Date