Analyst SR, Customer Service - Billing

• BILLING

ANALYST I

• + This is a Level 5 Exempt position based on experience. + The position is located at the Georgia Power Corporate office HQ in Atlanta, GA. + There will be instances where the employee will be required to work in the office if/when needed.

• PLEASE NOTE

  ; There is NO relocation available for this position.

• JOB SUMMARY

• The Billing Analyst role is to ensure the timely and accurate billing of Georgia Power's Lighting and Smart Services Business Unit, Video Surveillance, Colocation, & Power Services customers.

The Billing Analyst also conducts periodic audits of billing records and investigates and resolves customer disputes. The Billing Analyst will also support the customer collections process, including contacting customers on past due invoices as needed.

• JOB REQUIREMENTS

• Education and Experience Requirements:

• + Bachelors' Degree preferred. + Demonstrated technical expertise. + Experience in complex rates, processes and/or billing applications strongly desired + Extensive CSS knowledge + High degree of proficiency in advanced desktop applications (Excel, Access) + Customer Service / Marketing-Sales experience required

• Knowledge, Skills & Abilities:

• Working knowledge of the following policies and procedures beneficial:
• + Customer Service Standards + Electric Service Rates and Tariffs for Commercial and Industrial Customers + Commercial, Residential, Industrial, and Governmental lighting contracts and their terms & conditions + C&I and Governmental Distribution Construction contracts, terms, and conditions + C&I and Governmental Forestry Services contracts, terms, and conditions.

+ Concepts of business compliance and controls + General knowledge of databases + Demonstrated analytical and problem-solving ability + Demonstrated technical aptitude and technical innovation + Personal Leadership + Ability to work with less direct supervision + Support a challenging, fast paced work environment + Makes sound decisions + Strong interpersonal and organizational skills + Relationship and Team Builder at all levels

• MAJOR JOB RESPONSIBILITIES

• + Billing + Coordinate all activities for LSSBU and Power Services accounts to ensure accurate and timely billing for unregulated, governmental, and regulated customers.

+ This includes serving as a central liaison for Marketing Key Account Managers, National Accounts, Pricing & Rates, Region Customer Service, Metering Specialists, and the Meter Data Management Team. + All activities with Lighting Services Sales, Engineering, Materials and Coordination Specialists to ensure all data is available for monthly billing. + Establish new LSSBU accounts and appropriately apply rate/rider combinations that adhere to Georgia Power Company Rules and Regulations. + Coordinate the billing of New Contracts, Broken Contracts, NESBs and other items for one-time billing and on-going monthly charges. + Compliance + Review new unregulated commercial contracts and ensure all quality control validations are completed and that the contract is correct and accurate. + Maintain accurate billing documentation for customer accounts through CSS, LAMP, Power Services Database, and Documentum + Resolve WFM's and perform all associated monthly CSS compliance requirements + Communicate with engineering and sales as corrections are needed. + Find historical data for billing adjustments, auditing, etc. + Analyze billing results based on commercial contracts & the appropriate regulated tariff such as Energy Outdoor Lighting (EOL), Time of Use (TOU), etc. Proactively communicate as needed to add customer value + Analyze prints and maps to understand and reconcile data + Review data base to find pertinent information + Billing Adjustments + Adhere to all applicable compliance regulations for adjustments to electric service, rate/rider specific contract requirements, retention of documentation, and obtaining appropriate approvals as necessary. + Utilize internal LSSBU, Power Services, and GPC software for all offline calculations and monthly billing validation. (Systems used in tandem with CSS to effectively bill LSSBU accounts) + Internal and External customer support + Assist internal customers with Lighting and Power Services questions and communicate accordingly + Support the sales team to improve customer value and enhance sales + New Business Support + Assist with updating processes and communications as new businesses are added.

• Georgia Power
• is the largest electric subsidiary of Southern Company (

NYSE:

SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.

GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power). Southern Company (

NYSE:

SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com . Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification:

18510

Job Category:

Customer Service Job Schedule:

Full time

Company:

Georgia Power