Billing Coordinator

This position is responsible for generating billing statements for City utility customers. Runs reports to commercial and residential utilities; Prepares utility bills for mailing by an outside processor on a timely basis; Responds to and resolves customer inquiries and problems regarding utility billing, high water consumption, meter readings, and/or water leaks; Maintains computer records of adjustments for general ledger balancing at the end of each month; Balances cash drawer daily; Sets up and files report for daily back up to tape; Completes work orders for customer accounts; Corrects customer account readings when necessary; calculates and prepares billing adjustments for customer refunds and charges as needed; Prepares closing bills on a timely basis as requested by customers; Works cooperatively and effectively with the public and other employees; Generates utility bills for all customers; Performs other duties as required. Associate's degree required; minimum of two (2) years experience in a related field. Knowledge of basic math and accounting principles; Knowledge of City codes and ordinances; Knowledge of general office equipment; Ability to communicate both orally and in writing; Ability to work well with the general public; Ability to resolve conflicts with customers.

Supervisory Controls:

This position is under the direct supervision of the Customer Service Manager.

Guidelines:

The guidelines for this position include City codes and ordinances.

Complexity:

This position consists of generating utility billing statements for utility customers within the City.

Scope and Effect:

This position produces statements that bill City revenues.

Personal Contacts:

Contacts are with other department and City employees and the general public.

Purpose of Contacts:

The purpose of the contacts is to give and receive information and resolve problems with customer accounts.

Physical Demands:

This position involves standing, walking, sitting, lifting up to 25 pounds, carrying, reaching, handling, speaking, hearing, and the ability to read written materials.

Work Environment:

This job is typically performed at a desk in an area where a moderate amount of noise is present.

Supervisory and Management Responsibility:

None.