CS Billing Liaison, Associate

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. Job Description The anticipated pay range for this position is $20-$22 hourly. The model is hybrid or remote (depending on your location) and the schedule is

M-F 8.30-5.00

pm

Summary:

Serves as the subject matter expert and point of contact for customers with billing questions and concerns.

ESSENTIAL TASKS

Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams Receive and process customer account payments in addition to placing re-orders Maintain excellent customer relationships to ensure customer satisfaction Conduct routine tasks as directed; works under clearly defined guidelines Contributes to specific objectives and outcomes as directed

QUALIFICATIONS

1-2 years customer service experience Must be bilingual English/Spanish Prior collections experience with multiple payers a must Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office Excellent verbal and communication skills Experience with high volume in-bound calls Must be able to thrive in a fast paced environment handling multiple demands Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short-and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs If you feel this opportunity could be the next step in your career, we encourage you to apply. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note:

Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means. #AccendraHealth Owens & Minor and Accendra Health are now two separate companies. For a limited time, this career site will provide job opportunities for both organizations. Each job description includes the respective company designation, or you can use the company filter tool at the top of the page to sort the listings. Please ensure you confirm which company you are applying to. We are excited to have you here, and thank you for your interest in Owens & Minor and Accendra Health. Owens & Minor Accendra Health