Business Support Specialist

Business Support Specialist Lyneer Staffing Solutions - 3.3 Lexington, KY Job Details Full-time From $22 an hour 1 day ago Benefits Health insurance Qualifications Microsoft Excel Microsoft Outlook Research Administrative experience High school diploma or GED Attention to detail Customer support Full Job Description Our client is currently seeking an Operations Services Administrator to support utility account operations and billing administration across Pennsylvania locations. This hybrid opportunity serves as a critical support function between customer account operations, billing, and reporting teams to ensure accurate service processing and operational efficiency.

The Day-to-Day:

Review and process consecutive estimate termination activities utilizing SAP transaction workflows (ZM20). Investigate inactive flat-rate sewer-only premises to validate account and billing accuracy. Process flat-rate move-out requests and resolve Business Process Exception Management (BPEM) cases through SAP transaction processing (ZC79). Generate and maintain daily consecutive estimate reporting to support operational visibility and compliance. Research account discrepancies and perform detailed account investigations to ensure accurate billing and service records. Collaborate with internal departments, including billing, customer service, and field operations, to resolve account issues efficiently. Maintain accurate documentation and update operational systems with timely and precise information. Escalate unresolved account exceptions and provide recommendations for resolution when necessary. Support efforts to reduce estimated billing occurrences and improve overall customer account accuracy.

Qualifications:

High school diploma or GED required; associate or bachelor's degree preferred. 2+ years of administrative, operations, billing, or customer account support experience. Prior experience working within high-volume processing or utility environments is a plus. Strong attention to detail and ability to manage repetitive transactional work with accuracy. Proficiency with Microsoft Excel, Outlook, and other administrative systems required. SAP or utility billing system experience strongly preferred. Excellent organizational, analytical, and communication skills. Ability to multitask, prioritize workload, and meet daily processing deadlines.

Pay Rate:

$22.00 /hr

Pay:

From $22.00 per hour

Benefits:

Health insurance

Work Location:

In person