Billing Specialist for Disaster Restoration Company

Join our dynamic disaster restoration company as a Billing Specialist, where your expertise will be vital in timely, professional billing of our restoration projects. ServiceMaster by Gilmore has been a leader in the industry for the past 40+ years. We are a family-owned franchise that is part of ServiceMaster Restore out of Atlanta. Excellent service to our customers as well as developing our employees are a strong part of our culture. This role offers an exciting opportunity to work in a fast-paced environment dedicated to helping clients recover from unforeseen disasters. You will be responsible for ensuring accurate and timely billing processes, maintaining compliance with industry standards, and providing exceptional customer service to clients and internal teams alike. Your attention to detail and strong understanding of accounting principles will drive efficiency and support our mission to restore lives and property with professionalism and care. Full details in the Job Description below:

GENERAL SUMMARY

Under the general supervision of the Billing Manager, performs a wide variety of duties relative to the day-to-day operations of the Billing team and a wide variety of general duties relating to customer service established by company policies and procedures.

ESSENTIAL JOB FUNCTIONS

• Intake of all Crew Chief and Manager Paperwork/Documentation as well as 3-D sketch, assessing all for completeness and accuracy. Organize all information to begin the invoice process. Follow up with our team on all questions to ensure invoice includes all services and equipment billing. Invoices to be completed in an accurate and timely manner, then sent to the appropriate parties followed up with an initial call to the customer(s) to verify the invoice was received and if they have any questions. Train to become an Independent Biller. Once fully trained in Xactimate and Clerk of the Works billing software, you will progress through established levels to be solely responsible for your invoices and not require management review. Meet all insurance program requirements and timelines as specified by program guidelines and industry standards. Keep updated on all changes to billing protocols. Customer Service is a top priority: Backup for incoming emergency calls including intake of new losses, entry into Restore365, transfers and communication of all messages. Prompt follow up to customer requests for information. Real time note entry in to the job file(s). Timely issuance of invoices once majority of work has been completed. Performs all job assignments in accordance to task specifications and standard operating procedure. Work is to be performed efficiently and to ServiceMaster standards of quality.

OTHER DUTIES AND RESPONSIBILITIES

Performs related billing duties as may be assigned or required. Maintains billing monthly report on all KPI's as determined by the Billing Manager. Completion of billing checklist to ensure all work done accurately and according to established timelines. Work with the billing team to complete sales for the month by the 10th business day of the following month, overtime maybe be required. Preform a self-check of all invoices and enter in to AI review tool prior to submission for manager review. Post results on Independent Billing and review all errors made. Outsource assigned job invoices per instruction of Billing Managers and protocol. Phone backup support answering all incoming calls by the 2nd ring. Once scheduled, take the 3-day

IICRC WRT

course to obtain industry certification and maintain it with CE Credits as required. Attend and participate in all Billing Team or Company Meetings.

COMPETENCIES 1.

Analytical Ability 2. Communication Skills 3. Initiative 4. Planning and Organizational Skills

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

High school diploma or GED and three years related experience. College degree recommended but not required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence, and to speak effectively before small groups. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Must have strong quantitative skills and customer service skills and the ability to multi-task. Experience with accounting software, database software, internet software, spreadsheet software, and industry specific software. Certifications to be kept current including Xactimate Trainer, WRT and any others deemed essential.

SUPERVISORY RESPONSIBILITY

None.

WORKING CONDITIONS/PHYSICAL DEMANDS

Must continually be able to talk. Frequently required to sit and listen. Frequently required to sit, write or type and view computer screen. Occasionally required to stand and walk around. No special vision requirements. The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. •External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

Pay:

$21.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid sick time Paid time off

Education:

Associate (Preferred)

Work Location:

In person