Medical Billing/Claims/Collections

We are looking for a detail-oriented Medical Billing/Claims/Collections specialist to support patient financial services for a healthcare organization in Plymouth, New Hampshire. This Contract position focuses on assisting patients with billing matters, maintaining accurate insurance and account information, and helping ensure smooth coordination of financial and referral-related processes. The ideal candidate is comfortable communicating with patients, handling administrative tasks, and addressing questions related to insurance coverage, balances, and payment arrangements.

Responsibilities:

• Confirm insurance details and accurately record billing information in the appropriate system to support timely claims processing.
• Guide patients through intake documentation by reviewing forms with them and clearly explaining required paperwork.
• Coordinate and submit internal service referrals to help patients access additional care as needed.
• Speak with patients about account balances, billing concerns, and available options for resolving outstanding charges.
• Arrange payment plans based on patient needs and collect past-due balances in a courteous and respectful manner.
• Respond to questions related to insurance, billing statements, and payment expectations with clear and helpful information.