Billing Supervisor/Manager

Description We are looking for an experienced Billing Supervisor/Manager to lead billing operations in Minneapolis, Minnesota, within a fast-paced financial processing environment. This role is responsible for strengthening billing accuracy, improving payment workflows, and supporting dependable service for both members and employer groups. The ideal candidate brings strong leadership, sound financial judgment, and the ability to coordinate operational priorities while maintaining compliance and service excellence.

Responsibilities:

• Direct day-to-day billing activities, including invoice oversight, payment posting, reconciliation work, account corrections, delinquency follow-up, and collection efforts.
• Develop and refine billing and cash application approaches that improve efficiency, support business goals, and strengthen operational consistency.
• Serve as a knowledgeable resource for benefit-related billing processes, receipting activities, inquiry handling, and issue resolution.
• Collaborate with finance, operations, and other internal teams to support accurate reporting and maintain compliance across benefit programs.
• Monitor service outcomes and operational results to ensure established performance expectations and customer satisfaction measures are achieved.
• Balance multiple priorities across ongoing member deliverables, process enhancements, system-related issues, and broader strategic initiatives.
• Lead continuous improvement efforts by guiding requirement gathering, defining project scope, and reviewing proposed solutions with stakeholders.
• Identify and document process breakdowns, data inconsistencies, and system concerns, then escalate and track resolution through cross-functional partnership.
• Supervise, coach, and develop team members through regular feedback, performance management, and growth support.
• Uphold governance, risk, and compliance expectations by reinforcing internal controls, regulatory adherence, policy observance, and documentation standards. Requirements
• At least 5 years of experience in billing, financial operations, or a related supervisory or management role.
• Demonstrated knowledge of billing workflows, payment processing, account reconciliation, and collections management.
• Experience working with insurance or benefit billing processes, including preparation and review of billing statements.
• Strong analytical ability with confidence performing complex calculations and interpreting transaction-level data.
• Advanced Microsoft Excel skills, including the use of formulas for analysis, reporting, and operational review.
• Experience using enterprise systems such as SAP to manage billing activity and financial records.
• Proven leadership skills with the ability to guide teams, manage competing deadlines, and improve operational performance.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .