Utility Billing Specialist

Looking to make a transformative impact on local municipalities and authorities? At Edmunds, we're committed to empowering our customers and our employees. That's why we give our employees the tools they need to advance their careers and make an impact. With a generous time off policy, continuing education resources, comprehensive benefits, and much more, we enable our employees to maintain a rewarding career and a balanced life. For more than 50 years, we have put people first—and that includes our employees. Explore our career opportunities below to find out where you fit into our collaborative, dedicated, and experienced team. Read More About Our Corporate Responsibility Our Core Values Own It We prioritize dependability, initiative, problem solving, and high quality of work to ensure that we are the most effective team and are able to enhance our clients' experience. Make It Better We look for a can-do attitude, strong communication skills, creativity, and productivity to help us build better teams and foster strong relationships. Stay Fit We encourage our team members to remain up to date on product and position knowledge while maintaining a healthy work-life balance to regain focus and clarity. Our Perks & Benefits Paid Time Off & Holidays Our solutions are built to put local government employees first, so we put our employees first. We offer a generous paid time off policy in addition to paid holidays and sick time. Health Benefits & Paid Family Leave With our medical/vision, dental, commuter, and life & disability benefits, we offer a base medical benefit at no cost to employees and offer paid family leave. Fitness & Wellness We prioritize a healthy work-life balance and support our employees in their health journeys by providing food and snacks in-office and reimbursing employees' monthly gym memberships. Learning & Development We believe in a culture of continuous improvement, so we provide our employees an education reimbursement program to foster career advancement and continual learning. 401K Match Saving for your retirement can be stressful. We'll help with a generous company match! Growth & Engagement We believe in supporting our employees, clients, and community. That's why we host various company events and participate in the community through sponsorships, fundraisers, and other charitable efforts. Description The Utility Billing Specialist is a detail-oriented and customer-focused role supporting the Edmunds GovTech UMBS utility billing software. This role is responsible for processing client billing data, validating account information, resolving billing discrepancies, supporting clients, and ensuring accurate and timely invoicing for utility services such as water, wastewater, recycling, waste, or municipal services. The ideal candidate must have strong analytical skills and be comfortable working with billing systems, financial data, and cross-functional teams in a fast-paced software environment. $60,000 (Employer est) Expectations We rely on our Utility Billing Specialists to: Process and maintain utility billing usage data within the company's software platform Review billing data for accuracy, completeness, and compliance with client requirements Import usage data, calculate, validate, and post utility bills within the EGT application Collaborate with customer support and development teams to troubleshoot billing-related system issues Maintain accurate billing documentation Support month-end and year-end billing activities and reporting Monitor billing workflows and identify opportunities for process improvement and automation Ensure compliance with applicable utility regulations, company policies, and data security standards Qualifications We find that many of our most impactful Utility Billing Specialists possess: Associate's or Bachelor's degree in Business, Accounting, Finance, or Information Systems 2+ years of experience in utility billing, accounts receivable, customer billing, or related operational support Experience working with billing software, ERP systems, or SaaS platforms Strong proficiency in Microsoft Excel and data entry accuracy Excellent analytical, organizational, and problem-solving skills Strong verbal and written communication skills Ability to manage multiple priorities and meet deadlines with minimal supervision Close attention to detail and commitment to data accuracy, time management, and critical thinking Familiarity with Customer Information Systems (CIS) or utility management platforms Adaptability in a technology-driven environment Knowledge of utility rate structures, meter data, and billing cycles Experience with data reconciliation processes Standard business hours with occasional support during billing cycles or system implementations About Us Edmunds GovTech proudly offers comprehensive software solutions to assist local governments to better serve their communities. Our employees are located in our offices in Northfield, New Jersey, Clifton Park, New York, and Raleigh, North Carolina and remotely across these and other states. Edmunds GovTech is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.