Shakopee - Customer Service & Billing Representative

Shakopee Public Utilities has an opportunity in the Finance Department for a Customer Service & Billing Representative. This position provides exceptional service to customers while handling billing inquiries, process payments, and resolving any related issues. This position requires strong communication skills, attention to detail, and the ability to address customer concerns efficiently and professionally. Processing account activity beginning with account setup through termination of service.

Primary Duties and Responsibilities include:

• Skilled in handling a variety of payment methods (credit cards, checks, etc.) managing adjustments and credits, overseeing cash transactions, and ensuring the smooth execution of financial processes
• Accurately post payments to accounts
• Assist in monthly billing process
• Back up to Dispatch
• Positive Customer Service skills
• Strong communication and listening skills
• Good problem-solving skills
• Ability to adapt to new situations and tasks
• 1-2 years experience in customer service and billing is required Full Benefits apply. Learn and apply
• For a full job description and application go to www.

shakopeeutilities.com .