Billing and Collections Representative

Job Title:

Billing and Collections Specialist Location:

Greensboro, NC Practice Type:

High-Volume Ophthalmology Practice Employment Type:

Full-Time Overview:

Our well-established retina ophthalmology practice in Greensboro, NC is seeking a detail-oriented and experienced Billing and Collections Specialist to join our dynamic team. This role requires a strong background in medical billing specific to ophthalmology, with a focus on Medicare, Medicaid, and commercial insurance plans. The ideal candidate is not only technically proficient but also empathetic and professional when working with patients—especially our elderly population.

Key Responsibilities:

Accurately process and manage billing for a high-volume ophthalmology practice Ensure proper coding with ICD-10 and CPT, with a focus on ophthalmologic procedures Handle insurance verification, prior authorizations, and eligibility checks Manage patient collections with a courteous and compassionate approach Address patient billing inquiries clearly and effectively Work collaboratively with clinical and administrative teams to resolve billing discrepancies

Qualifications:

Minimum 2 years of experience in medical billing and collections, preferably in ophthalmology/retina Proficient in ICD-10, Medicare/Medicaid billing guidelines, and EMR systems Strong understanding of insurance policies including Medicare Advantage and NC Medicaid Excellent organizational, communication, and problem-solving skills Ability to maintain a professional and kind demeanor, especially with elderly patients Dependable and punctual, with a strong work ethic and attention to detail

Preferred Traits:

Team Player:

Willing to collaborate and assist where needed

Excellent Communicator:

Able to understand and convey information clearly

Highly Reliable:

Consistently punctual and committed to quality patient care

Positive Attitude:

Displays grace, patience, and kindness in all interactions

Self-Starter:

Proactively takes initiative and uses time efficiently

Compensation & Benefits:

Competitive salary based on experience Health insurance (company-sponsored) after 90 days Paid holidays 3 weeks of paid vacation per year 401(k) with company match after one year Bonus structure available after one year of employment

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Work Location:

In person