Billing Assistance Specialist - Full Time (Caesars Palace LV)

Billing Assistance Specialist - Full Time (Caesars Palace LV) Caesars Entertainment - 3.6 Las Vegas, NV Job Details Full-time 17 hours ago Qualifications Casino Basic math High school diploma or GED Telecommunication Balancing end-of-day transactions Full Job Description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Responsibilities/Purpose E-Communications Specialists handle various multimedia contacts such as customer service emails, faxes, voicemails, internal/external phone calls, web chats and provides communication support to multiple channels for contact center agents, management, staff and customers.

Job Functions:

Provides excellent customer service to both internal and external department customers. Analyzes and accurately processes various types of multimedia communication-related requests and respond to internal and external customer needs to provide an appropriate resolution within established service levels. Creates, edits, posts and maintains information in the internal knowledgebase to be accessed by all employees. Answers telephone calls, emails, and participates in internet web chats to assist guests with reservation and billing inquires and other guest service issues including but not limited to; assistance with making reservation bookings, internet error messages, general questions, copies of folios, research and resolution of credit card and charge disputes, credit card refunds, application of Total Reward credits for payment, reversing Total Reward credits, payment changes, and credit card authorization releases. Builds contacts/relationships within HET with subject mater experts in order to maintain open and accurate flow of information. Knowledgeable of HET services and products while being a creative thinker with the ability to communicate complex ideas into simple messages via written and visual channels to be easily understood by target audiences. Completes duties as assigned, acts as a role model always presenting oneself as a credit to the company and encourages others to do the same. Meets measured efficiency goals and standards. Handles all incoming customer transactions promptly, efficiently, accurately and professionally. Safeguards customer confidentiality and privacy in accordance to company and department standards. Meets department punctuality, adherence, attendance and appearance guidelines. Assists with special projects and/or additional duties as directed by a Supervisor. Adheres to all company policies, regulatory and state/federal laws.

Essential Requirements:

Education:

High school diploma or equivalent required.

Experience:

1 year customer service in a hotel or resort or 1 year customer service oriented job experience. Reservations or Front Desk experience preferred but not required.

Abilities:

Excellent leadership, organizational, listening, interpersonal, analytical, written and verbal communication skills required. Must have a thorough knowledge of the processes and guidelines for Casino Reservations and Total Rewards program, proficient in CMS, LMS, and WINet systems. Must be able to balance cashier reports. Must have good mathematical skills and a basic understanding of accounting terminology. Must demonstrate and upbeat and positive disposition. Strong knowledge of customer care processes and techniques are vital. Must be highly motivated, proactive individual and independent thinker. Must be able to handle multiple tasks in a high volume, fast paced environment. Knowledge of computer, telecommunications functions and systems, customer service and telemarketing. Excellent, developmental and motivational skills required.

Desired Skills:

Some knowledge of HTML and basic graphic design principles preferred. Intermediate level of Microsoft Office programs (Excel, PowerPoint, Word and Sharepoint). Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

ABOUT US

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its

PEOPLE PLANET PLAY

framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.