Billing & Customer Service Specialist

Billing & Customer Service Specialist Mercer Milling Liverpool, NY Job Details Full-time $21 - $26 an hour 7 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Teamwork Microsoft Excel Administrative experience High school diploma or GED Productivity software Order entry Time management Full Job Description Billing & Customer Service Specialist- Mercer Milling ▪ Liverpool, NY The Mercer Billing & Customer Service Specialist is primarily focused on invoicing and billing operations while also serving as backup support for customer service functions. This role reviews delivery tickets for quantity, lot, and pricing accuracy; processes invoices, credits/returns, and adjustments in Feed Mill Manager (FMM/ERP); maintains customer accounts and documentation; and coordinates with Accounting, Warehouse, and Logistics to resolve discrepancies and close orders daily. This position's schedule is Monday-Friday, 8:30 am to 5:00 pm, with a 30-minute unpaid meal period, and the role reports to the General Manager.

Responsibilities:

Invoicing & Order Processing o Review delivery tickets to verify quantities, lot numbers, and pricing accuracy prior to invoicing o Process customer invoices in a timely and accurate manner using Feed Mill Manager (FMM/ERP system) o Maintain and update customer account information within the system o Upload and manage documentation within Global Search; close orders daily once invoiced o Monitor and resolve missing delivery tickets in coordination with warehouse and logistics teams o Track and maintain daily logs for product shortages and tonnage o Process customer credits, returns, and pricing adjustments as needed o Collaborate with internal departments to ensure all invoicing is current, accurate, and completed daily o Support inventory-related processes, including participation in scheduled inventory counts o Assist with system updates and process improvements as new systems are implemented Customer Service Support o Serve as backup support for customer service operations as needed o Process incoming customer orders via phone, email, and fax o Enter and update orders accurately in the FMM system o Generate and distribute order documentation to logistics and warehouse teams o Answer and route incoming phone calls; take and relay messages appropriately o Provide general product information and direct inquiries to appropriate personnel o Address customer concerns professionally and escalate issues when necessary o Greet and assist visitors in a professional manner o Enter new customer accounts into the system as needed General Administrative Support o Maintain organized records and perform electronic filing o Assist with reporting and documentation as required o Provide cross-functional support to Accounting, Customer Service, and Operations teams o Perform additional duties as assigned to support business needs

Required Skills/Abilities:

• Strong attention to detail with a high level of accuracy
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving skills with a proactive and team-oriented approach
• Proficiency in Microsoft Office (Excel required)
• Experience with ERP systems (Feed Mill Manager or similar) preferred

Physical Requirements:

• Primarily office-based role requiring extended periods of sitting and computer use
• Occasional lifting of up to 15 pounds

Preferred Experience and Qualifications:

• High School Diploma or GED required
• Minimum of 2 years of experience in customer service, invoicing, accounting support, or a related role preferred This is a full-time non-exempt, hourly position with a competitive hourly rate and benefits package, which includes eligibility for Medical, Dental, Vision, Life, LTD, HSA, FSA, PTO, Sick, and 401(K) programs.

The hourly range set for this position is between $21 - $26 per hour. Direct applicants only. Recruiters and agencies, please do not contact us regarding this role. Mercer Milling Premix Company is a division of Triple Crown Nutrition, Inc. which is based in Wayzata, Minnesota. We supply private label custom trace mineral and vitamin premixes to Feed Mills, Dealers, and Independent Consultants with much of the business focused on the dairy industry. The key strengths of Mercer Milling are Manufacturing, Blending, Packaging, and Distribution. With approx. forty employees, Mercer Milling has significant market presence in New York and New England. Mercer Milling is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pay:

$21.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid sick time Paid time off Parental leave Vision insurance Application Question(s): Are you authorized to work in the United States without sponsorship? Ability to

Commute:

Liverpool, NY 13088 (Required)

Work Location:

In person