AR / Chargeback Analyst

High Point Design LLC, a leading design house located in midtown Manhattan, is seeking an experienced Chargeback Analyst to join our team. Candidates should be proactive, engaging, and responsible with strong follow-up skills. Candidates must have experience in working with chargebacks.

Job Responsibilities:

Manage chargebacks for the company by determining their validity Challenge invalid claims and work to have them reversed Identifying the root cause of valid claims and implementing a plan to prevent them in the future Communicate and follow up with different areas of the company (sales, operations, warehousing) about "managing" chargebacks Identify reoccurring violations and work with the necessary parties to reduce or eliminate them Prepare regular reports with comments Clarify customer claims Assist with other projects related to chargebacks as needed

Qualifications:

4+ years' experience in chargebacks Experience with an apparel or accessories manufacturing company preferred Able to multitask and prioritize tasks Able to work well in a team or individually Strong Communications (both written and verbal) & follow-up customer service skills is a must