Customer Service Representative- Billing Support

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

Talking to many different types of people from across the country Answering inbound phone calls from customers related to billing inquiries Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards Establishing and growing professional, positive relationships with Spectrum customers Collaborating with management on customer issue escalations Representing a Fortune 100 company with professionalism and courtesy We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications Education :

High school diploma or equivalent

Schedule :

Ability to work a variety of schedules including nights, weekends, and holidays

Language :

Ability to read, write, speak and understand

English Preferred Qualifications Experience :

6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center

Technical Skills :

MS Office, computer skills, typing

Skills :

Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service

Abilities :

Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

Pay:

$20.00 - $27.80 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Vision insurance

Work Location:

In person