Revenue Support Specialist

About Us:

Master Builders Solutions is a global brand of advanced chemical solutions for construction. Our comprehensive portfolio includes sustainable concrete admixtures and underground construction solutions. We constantly strive to solve tomorrow's challenges through our talented people, sound science, innovation, and communication with our global partners. We provide new solutions to satisfy industry demand for specific structure strengths while understanding the need for sustainability and environmental consciousness. Role Overview The Revenue Support Specialist reports to the Senior Manager of Customer Success, ensuring the accuracy, integrity, and timeliness of customer billing across the order-to-cash life cycle. This role serves as a key control point between order execution and financial realization, resolving discrepancies, managing exceptions, and safeguarding revenue while supporting a consistent customer experience. Key Responsibilities Process and validate billing for standard and non-standard transactions (e.g., diversions, consignment, equipment, services) Ensure invoices reflect accurate pricing, freight, tax, and contractual terms Investigate and resolve billing discrepancies Execute billing adjustment processing in alignment with approval workflows Manage escalated billing issues and drive root cause resolution Reconcile variances related to quantity, pricing, freight, and tax Monitor for unbilled, delayed, or inaccurate revenue and take corrective action Support prepaid and credit card billing processes in compliance with financial controls Ensure compliance with financial policies, audits, and tax requirements Maintain documentation to support audit readiness and traceability Partner with Sales, Field Services, Operations, and Finance to resolve issues and improve processes Align billing outcomes with customer commitments and operational execution Maintain billing data integrity within ERP and across other supporting systems Support project and initiative related system enhancements, testing, and process improvements Identify opportunities to streamline and automate workflows Contribute to SOP development, documentation, and training Qualifications Associate's degree in Finance, Business Administration, or other relevant field 2+ years of experience in financial operations, including invoice processing and other billing related activities which support revenue for goods and services Experience with ERP systems and general systems proficiency (Salesforce, SAP) Aptitude for navigating and supporting new systems and processes Strong analytical and problem-solving skills High attention to detail with a control-oriented mindset Strong cross-functional communication and influencing skills Ability to manage multiple priorities in a fast-paced environment Note Master Builders Solutions is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.