Billing Customer Service Representative

Billing Customer Service Representative Location:

Southwoods Executive Centre -

Boardman, OH Schedule:

Full-Time, Monday-Friday Shift:

Weekly rotation (8:00am-4:30pm and 8:30am-5:00pm) Be the Voice of Southwoods Health At Southwoods Health, we believe the patient experience extends beyond the exam room. As a Billing Customer Service Representative, you are the primary point of contact for our patients' financial inquiries. We are looking for a compassionate, professional, and detail-oriented individual who can provide clear solutions while maintaining our high standard of "patient-first" care. If you have a knack for problem-solving and a passion for helping others navigate the financial side of healthcare, you'll fit right in. How You'll Make a

Difference:

Patient Advocacy :

Act as the first point of contact for all incoming billing calls, providing courteous and timely resolutions to patient inquiries.

Financial Guidance:

Educate patients on financial assistance opportunities, assist in establishing payment plans, and negotiate settlements in accordance with facility policy.

Account Management:

Proactively manage worklists, monitor delinquent accounts, and coordinate the review and submission of accounts to collections when necessary.

HCAP Coordination :

Analyze financial assistance applications (HCAP) based on Federal Poverty Guidelines, maintain meticulous logs for auditors, and ensure all supporting documentation meets retention requirements.

Documentation & Integrity:

Update patient records within the system to ensure a clear documentation trail and maintain 100% compliance with regulatory agency standards. What You'll Need to

Succeed:

Foundational Knowledge:

Training or coursework in business office activities and computer skills. Familiarity with medical terminology is required.

Expert Communication:

The ability to handle complex financial conversations with empathy, de-escalation skills, and a professional demeanor.

Analytical Thinking:

Strong problem-solving skills with the ability to use prudent judgment and reason to resolve account discrepancies.

Integrity:

Strong ethical and moral principles, with a commitment to maintaining patient confidentiality and 100% patient satisfaction. Why Southwoods? Join a healthcare system that values your contribution to the revenue cycle and patient experience. We offer a professional, stable work environment at our Southwoods Executive Centre with a consistent Monday-Friday schedule. At Southwoods, it's not just about the treatment, but how you're treated. #SWH www.southwoodshealth.com