Revenue Cycle Specialist- Patient Solutions

Revenue Cycle Specialist- Patient Solutions BrightView

LLC - 3.4

Norwood, OH Job Details Full-time $19 - $23 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Qualifications Customer communication Account maintenance HIPAA High school diploma or GED Health information regulatory compliance Computer skills Medical billing account reconciliation Clinical confidentiality policies Medical terminology Medical debt collection accounts Collections account management Patient collections management Account reconciliation

Full Job Description Overview:

The Revenue Cycle Patient Solutions Specialist plays a key role in supporting patients with their financial responsibilities by providing guidance, resolving inquiries, and educating them about self-pay processes. This position focuses on patient support, payment resolution, and contributing to a positive experience across the revenue cycle.

Responsibilities:

Respond to patient inquiries related to balances, statements, and payment options. Assist patients in understanding their financial responsibility, including co-pays, deductibles, and coinsurance. Monitor and follow up on outstanding self-pay accounts. Process adjustments and escalate issues as needed. Accurately complete detailed tasks as assigned. Collaborate with internal departments to resolve patient concerns and billing discrepancies. Ensure all communication meets quality, compliance, and customer service standards. Participate in regular team meetings and training sessions. Meet individual productivity and quality metrics. Maintain HIPAA and confidentiality standards at all times.

Qualifications:

Experience 2+ years of experience in healthcare billing and collections. Experience in all aspects of Healthcare AR Follow-up. Experience in Behavioral, Mental Health, or Substance Use Disorder billing preferred. Understanding of insurance benefits and reimbursement. Proficient in medical terminology, HIPAA and other critical governmental regulations. Organized and detail oriented. Ability to multi-task and meet deadlines. Ability to comprehend various insurance documentation, analyze, and reconcile accounts and follow detailed procedures in an organized and efficient manner. Superior communication, problem-solving, and follow-up skills. Proficient computer skills (Word, Excel, billing software). Experience with Qualifacts Carelogic a plus.

Education :

High school diploma required

BENEFITS AND PERKS

PTO (Paid Time Off) Immediately vested and eligible in 401k program with employer match. Company sponsored ongoing training and certification opportunities. Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance. Tuition Reimbursement after 1 year in related field We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.