Mental health Administrative Coordinator - Billing & Intake

Overview West End Counseling & Wellness, LLC is a growing outpatent mental health group practice in Allentown, PA seeking a dependable and organized part-time Administrative Coordinator to support our intake, billing, and daily office operations. This position is onsite and plays an important role in helping our practice run smoothly and providing a welcoming, professional experience for clients and clinicians alike. The ideal candidate is detail-oriented, compassionate, organized, comfortable multitasking, and able to adapt to changing daily priorities in a busy office environment. Responsibilities Serve as a primary point of contact for new and existing clients by phone, email and in person Assist with intake coordination, appointment scheduling, and client communication Verify insurance benefits and assist with billing-related administrative taks Collect and organize intake forms, insurance information and client documentation Support clinicians and office operations by handling scanning, faxing, copying, and other administrative tasks Maintain organized client records within electronic health record systems Assist with general office coordination including maintaining supplies, stocking office areas, and helping ensure the office environment remains organized and professional Help address client questions regarding scheduling, paperwork, and billing matters Communicate professionally and compassionately with clients, clinicians, and insurance companies Assist with practice communications and social media updates, including helpling create office or informational posts for platforms such as Facebook or Google Business Profile Qualifications Prior experience in a medical, mental health, or professional office setting preferred Strong organization skills and attention to detail Comfortable multitasking and managing a variety of administrative responsibilities Professional communication and customer service skills Ability to maintain confidentiality and professionalism at all times Familiarity with insurance verification, intake coordinaiton, or healthcare administrative work is helpful but training will be provided for the right candidate Comfortable learning new technology systems and office software Strong computer skills and familiarity with Google Workspace, Google Sheets and web-based systems preferred Interest or experience in basic social media or office marketing support is a plus Position Details Part-time position (approximately 10-15 hours per week intitially with potential for additional hours based on practice needs) On-site in Allentown, PA Hourly pay based on experieince Flexible, supportive work environment within a growing mental health practice West End Counseling & WEllness is committed to providing high-quality, compassionate mental health care in a warm and professional environment. We look forward to finding someone who will become a valued part of our team.

Pay:

$25.00 - $30.00 per hour

Benefits:

Gym membership Paid training

Work Location:

In person