Collections Clerk

Description We are looking for a detail-oriented Billing Specialist II to support payment collections and account maintenance for a long-term contract opportunity in Philadelphia, Pennsylvania. This role focuses on customer communication, payment posting, account research, and reporting while helping ensure accurate billing records and timely follow-up on outstanding balances. The ideal candidate is comfortable working in a fast-paced environment, applying collection guidelines, and contributing to strong service and team results.

Responsibilities:

• Communicate with customers by phone and other channels to discuss balances due, resolve payment-related questions, and support positive account outcomes.
• Review invoices and incoming payments for accuracy, then apply transactions to customer accounts in a timely manner.
• Manage an assigned portfolio of credit and delinquent accounts, including documenting activity and monitoring repayment progress.
• Develop practical payment arrangements based on customer circumstances and follow through on agreed schedules.
• Prepare routine status updates and account reports that highlight delinquency trends, collection activity, and open issues.
• Complete account administration tasks such as updating customer information, processing record changes, and maintaining clean account files.
• Support specialized account situations by handling bankruptcy-related activity, soft no-pay scheduling, and requests tied to agency or customer service workflows.
• Maintain compliance with applicable state and federal collection requirements while following company standards for quality, attendance, and responsiveness. Requirements
• Experience in billing, collections, accounts receivable, or payment processing within a customer-focused environment.
• Strong verbal and written communication skills with the ability to handle sensitive payment discussions professionally.
• Working knowledge of invoice review, cash posting, account reconciliation, and delinquency follow-up.
• Ability to research account issues, audit details for accuracy, and produce clear reporting.
• Familiarity with collection practices, repayment arrangements, credit account maintenance, and bankruptcy-related processes.
• Proficiency with digital systems and office tools used for documentation, reporting, and account tracking.
• Dependable attendance and flexibility to work variable schedules, including evenings, weekends, and overtime when needed.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .