Collections Clerk

We are looking for a detail-oriented Billing Specialist II to support payment collections and account maintenance for a long-term contract opportunity in Philadelphia, Pennsylvania. This role focuses on customer communication, payment posting, account research, and reporting while helping ensure accurate billing records and timely follow-up on outstanding balances. The ideal candidate is comfortable working in a fast-paced environment, applying collection guidelines, and contributing to strong service and team results.

Responsibilities:

• Communicate with customers by phone and other channels to discuss balances due, resolve payment-related questions, and support positive account outcomes.
• Review invoices and incoming payments for accuracy, then apply transactions to customer accounts in a timely manner.
• Manage an assigned portfolio of credit and delinquent accounts, including documenting activity and monitoring repayment progress.
• Develop practical payment arrangements based on customer circumstances and follow through on agreed schedules.
• Prepare routine status updates and account reports that highlight delinquency trends, collection activity, and open issues.
• Complete account administration tasks such as updating customer information, processing record changes, and maintaining clean account files.
• Support specialized account situations by handling bankruptcy-related activity, soft no-pay scheduling, and requests tied to agency or customer service workflows.
• Maintain compliance with applicable state and federal collection requirements while following company standards for quality, attendance, and responsiveness.