Collections Customer Service Representative

Collections Customer Service Representative firstPROPhiladelphia - 3.7 Moorestown, NJ Job Details Full-time | Contract $18 - $20 an hour 17 hours ago Benefits Paid training Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off Work from home Vision insurance Opportunities for advancement Life insurance Paid sick time Qualifications Microsoft Word Debt collection phone call Record keeping Microsoft Excel Customer relationship building Cash application Phone communication Bachelor's degree in finance Bachelor's degree in business Finance Bachelor's degree Attention to detail B2B Business Communication skills Entry level Client interaction via phone calls Full Job Description Job Overview We are seeking a detail-oriented Collections Customer Service Representative with strong customer service skills to support our accounts receivable and collections efforts. This role involves frequent interaction with customers, with a focus on maintaining positive relationships while ensuring the timely payment of outstanding balances.

Key Responsibilities:

Manage B2B collections through outbound calls and email communication Apply and post cash receipts, including experience with cash applications (Cash App or similar systems) Work closely with customers to resolve billing discrepancies and payment issues Maintain accurate records of collection activities and customer interactions Provide a high level of customer service while handling sensitive financial matters Support general accounts receivable functions as needed

Qualifications:

Strong customer service and communication skills (both written and verbal) Experience with collections and/or accounts receivable Proficiency in Microsoft Excel and Word Experience with cash application processes Ability to manage high-volume outbound calls Bachelor's degree in Finance, Business, or related field preferred

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) AD&D insurance Dental insurance Disability insurance Health insurance Health savings account Life insurance Opportunities for advancement Paid sick time Paid time off Paid training Vision insurance Work from home

Work Location:

Hybrid remote in Moorestown, NJ 08057