Collections Representative

Accounts Receivable (AR) / Collections Specialist (Contract, Remote)Position Overview We are seeking an Accounts Receivable (AR) / Collections Specialist for a short-term remote contract (60-90 days) with potential extension based on performance. This role will focus on light collections efforts, customer outreach, and investigative work to understand payment delays and improve cash flow. This is not a hard collections environment—success in this role comes from strong communication, problem-solving, and follow-through. Responsibilities + Review and manage an aging accounts receivable report for a portfolio of approximately $10M to identify outstanding balances and prioritize follow-up activities. + Conduct high-volume outbound calls and follow-ups with customers and vendors to understand why invoices remain unpaid and to confirm payment status and timelines. + Collect payments directly when possible and ensure proper escalation and documentation when immediate collection is not feasible. + Document all findings, conversations, and action items in Salesforce or a similar CRM system to maintain accurate and up-to-date records. + Create and manage tickets in the CRM to track issues, monitor progress, and ensure timely resolution of outstanding items. + Escalate unresolved or complex accounts to the appropriate Project Manager across multiple U.S. locations, providing clear context and supporting documentation. + Partner closely with internal teams to investigate issues, resolve disputes, and drive a measurable reduction in outstanding accounts receivable balances. + Perform research to identify and verify updated contact information when existing customer or vendor data is outdated or incomplete. + Support efforts to make a significant and measurable reduction in the accounts receivable backlog over the course of the contract period. + Use basic Excel functions such as filtering, sorting, and tracking data to organize account information and monitor collection activities. + Maintain a professional, customer-service-oriented approach in all interactions while consistently following up to ensure progress on overdue accounts. + Work independently in a remote, fast-paced environment, managing time and priorities effectively to meet collection and performance goals. Essential Skills + At least 2 years of experience in accounts receivable and/or collections. + Proven experience working with aging reports and conducting customer outreach to resolve unpaid invoices. + Familiarity with CRM systems, with Salesforce preferred but other CRM platforms also acceptable. + Strong investigative and problem-solving skills to identify root causes of non-payment and recommend solutions. + Ability to handle high-volume outbound calls and follow-ups with professionalism and persistence. + Basic Excel skills, including filtering, sorting, and tracking data. + Customer service-oriented communication style with the ability to maintain positive relationships while pursuing payment. + Self-motivated and able to work effectively in a remote, fast-paced environment with minimal supervision. Additional Skills & Qualifications + Experience documenting customer interactions and account status in CRM systems. + Background in collections customer service or collection calls within a business environment. + Strong attention to detail when tracking accounts, updating contact information, and documenting escalations. + Ability to collaborate with cross-functional teams and project managers across multiple locations. + Comfort working with a large-dollar portfolio and contributing to measurable reductions in accounts receivable backlog. Work Environment This is a fully remote position that requires reliable access to a suitable home office setup. You will work in a fast-paced environment, managing a large portfolio of accounts and conducting frequent outbound calls. Daily work involves using CRM software such as Salesforce and basic Excel functions to track and organize account data. Collaboration with internal teams and project managers occurs virtually, using digital communication tools. The role emphasizes professionalism in all interactions and the ability to stay organized, focused, and self-directed while working independently from a remote location. Job Type & Location This is a Contract position based out of Marietta, GA 30067. Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position.

Application Deadline This position is anticipated to close on May 22, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.