Senior A/R Specialist

Senior A/R Specialist

Job Post Date:

03/06/2026 Req # 27859 Clerical/Administrative Support

WHITE PLAINS HOSPITAL

Patient Accounting Full Time Day Mon-Fri 9am-5pm (Remote Option Available)

Salary Range:

$61,972.95 to $92,959.23 Position Summary As the Senior Accounts Receivable Specialist, you are responsible for motivating the Patient Accounts team daily to provide guidance, help troubleshoot, resolve issues, and educate on the process. Assists Supervisor and Manager with the daily activities of the department to ensure department standards are regularly met, including policies and procedures being followed, as well as assuring staff are well versed in payer contracts. Acts as subject-matter expert with EMR systems, department procedures, workflows and continually educates Patient Accounts staff on all aspects of their role, such as follow-up, special projects, and accounts receivable. Essential Functions and Responsibilities Include the

Following:

Understands and ads to the WPH Performance Standards, Policies and Behaviors. Completes review of third-party outstanding balances and takes appropriate steps to resolve and reconcile outstanding balances striving to meet best practice performance. Reviews correspondence for appropriate action to resolve accounts. Researchs and initiates refunds to patients or insurance carriers as needed. Sends inquiries to patients regarding inaccurate or iplete information. Completes charge adjustments and allowances entries on accounts as needed. Recodes accounts by insurance carrier and plan number and enters into the hospital EMR for re-billing purposes. Processes rejections on third party accounts. Reviews on-line billing edits for errors, corrections, or missing information. Assures adnce to federal and state billing regulations. Monitors host system and biller scrubber to ensure timely resolution of unbilled accounts. Completes rebilling process for late charges daily. Reviews third party remittance advice to ensure proper payment is received from insurance carrier based on contract arrangement. Works with vendors as necessary to reconcile and resolve outstanding accounts. Assures payers pay claims timely and according to contact provisions. Responsible for aging review and high-risk accounts review Responsible for training of staff and assisting with staff performance audits following the WPH Revenue Cycle Performance Expectations. Responsible for quality reviews for the staff to lead team to meet goals and performance metrics. Responsible for reporting to management regarding billing and claim delays. Responsible for escalating management issues as identified. Responsible to set department and or unit meetings weekly, bi-weekly and or monthly. Works in conjunction with management to identify issues and trends andmunicate information effectively. s on oues of determined processes and workflows and contributes to the development and standardizing workflows and procedures. Assists management and is a positive change agent in all departmental employee engagement initiatives. Works with staff to improve both intradepartmental and employee satisfaction maintained. Responds to concerns and/orplaints from patients, the public, medical staff, subordinates, and/or other hospital employees pertaining to assigned areas in order to maintain positive customer relations; researches and investigates issues; prepares written or oral responses as needed. Assists leadership with the oversight of the preparation and maintenance of documents and information in order toply with administrative policies as well as JCAHO and other regulations. Performs all other related duties as assigned.

Education & Experience Requirements Minimum Education:

High School Diploma or GED required. Graduate of an accredited college or university with a B.S. in Business/Healthcare Administration strongly preferred or equivalentbination of education and related work experience.

Minimum Experience:

Minimum of (3) to (5) years of hospital patient accounting / business office experience required. Previous Team Lead experience in a hospital setting is strongly preferred. Familiarity with electronic medical record systems, EPIC preferred. Proficiency with Microsoft office/Excel to include reporting and executive level is required. Strong leadership skillset with the ability to educate and motivate team members on Patient Account functions. Strongmunication skills required Knowledge of medical terminology required. Must be detail-oriented, able to problem-solve, multitask and perform various patient accounting duties on demand. Effective 12/1/2022, the HBI (Healthcare Business Insights) one-time certification course is required and must bepleted during the onboarding period and prior to the start date (Certified Patient Financial Services Specialist

• CPFSS).

Core Competencies Must be able to remain in stationary position at least 50% of the time. The person in this position will need tomunicate effectively. Ability to multi-task to meet the needs of the department. Integrity to handle the confidential aspects of work. Maintainsposure under stress. Must be able to speak, write, understand, andmunicate in the English language. Physical/Mental Demands/Requirements & Work Environment May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicalsemployee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, d on a disc. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates aputer and other office productivity machinery, such as a calculator, copy machine andputer er. Must be able to remain in stationary position at least 50% of the time. Must be able to attend meetings in other locations across the campus. Must befortable with public speaking. Primary Population Served Check appropriate box(s) below: Neonatal (birth

• 28 days) Patients with exceptionalmunication needs Infant (29 days
• less than 1 year) Patients with developmental delays Pediatric (1
• 12 years) Patients at end of life Adolescent (13
• 17 years) Patients under isolation precautions Adult (18
• 64 years) Patients with cultural needs Geriatric (> 65 years) â˜'All populations Bariatric Patients with weight relatedorbidities â˜'Non-patient care population The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital

Annual Salary:

$61,972.95 to $92,959.23 The salary range and/or hourly rate listed is a good faith determination of potential basepensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).