Billing Specialist

Description We are looking for a Billing Specialist to support accurate invoicing, credit activity, and account administration for our Hendersonville, Tennessee operations. This position plays an important role in maintaining billing quality, supporting customer and vendor setup, and helping the business manage credit-related processes effectively. The ideal candidate brings strong attention to detail, sound judgment, and the ability to work across teams to resolve issues quickly and professionally.

Responsibilities:

• Prepare, review, and issue customer invoices while investigating discrepancies related to pricing, purchase orders, taxes, or freight charges.
• Administer credit memo and return transactions by verifying documentation and ensuring alignment with company guidelines.
• Maintain recurring billing timelines and contribute to month-end activities to support timely and accurate financial reporting.
• Create and update customer account records, including payment terms, credit parameters, tax settings, and required supporting documents.
• Track accounts receivable aging, conduct routine follow-up on outstanding balances, and raise higher-risk items according to established policy.
• Review orders placed on hold and release them within approved authority levels after confirming account status and compliance requirements.
• Assist with credit evaluations and provide informed recommendations on customer credit limits and risk exposure.
• Support sales tax exemption certificate administration, including record maintenance, system updates, and audit-related information requests.
• Provide backup coverage for credit management and payment posting functions while helping document controls, improve workflows, and report key billing performance metrics. Requirements
• 4 to 6 or more years of experience in billing, accounts receivable, credit, or a closely related finance function.
• Practical experience handling invoicing, credit adjustments, customer account setup, and vendor onboarding activities.
• Working knowledge of sales and use tax processes, including exemption certificate tracking and administration in Avalara or a similar platform.
• Ability to interpret account information, identify risk indicators, and follow established credit and collections procedures.
• Strong attention to detail with the ability to manage high-volume transactional work accurately and consistently.
• Effective communication skills and the ability to collaborate with internal teams to resolve billing and account issues.
• Proficiency with billing or ERP systems; experience with platforms such as Great Plains, Shopify, Versapay, or similar tools is advantageous.
• Experience operating in a multi-state business environment is preferred.

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