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Billing Customer Service Representative

Job

RemX

Knoxville, TN (In Person)

$37,440 Salary, Full-Time

Posted 7 weeks ago (Updated 5 days ago) • Actively hiring

Expires 7/21/2026

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Job Description

RemX is assisting a Digital Payment company in Knoxville, TN seeking friendly Payment Specialist Representatives to handle Vendor questions, escalations, and be able to walk customers through basic troubleshooting or setup processes. Not a B2C position. Not a high-volume dialer position.
Potential Start date:
Mid May and Beginning of June Contract to Hire Opportunity $18/hr Monday-Friday 8am-5pm
Key Responsibilities:
Assists home owners make payments off their escrow account, missing payments, payment changes, logging into portals, etc. Experience speaking with Businesses through various channels. Maintain a positive, empathetic, and professional attitude toward potential customers at all times Ensure daily performance goals are met. Keep records of customer interactions, transactions, comments, and complaints. Ensure customer satisfaction and provide professional support.
Requirements:
HS Diploma 1 1/2 - 2 years job longevity w/in same company 1 year call center familiarity discussing payment and vendor information. Payment Specialist Representatives to handle Vendor questions, escalations, and be able to walk customers through basic troubleshooting or setup processes. Not a B2C position. Not a high-volume dialer position.